Seferina Castillo
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Bank of America/ Foundever
Sumter, SC
08.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Replaced lost cards, payments, frauds, disputs.
Customer Support Specialist
Health first
Lake Mary, FL
08.2017 - 06.2020
- Provided advice and guidance to customers regarding health insurance plans, coverage options, and benefits.
- Reviewed existing policy documents and made necessary changes as per customer requests.
- Resolved customer queries related to health insurance claims, payments, reimbursements.
- replaced cards, set transportation accommodation.
- assigned and change new providers.
Education
High School Diploma -
Greater Lawrence Technical School
Andover, MA04-1999
Skills
- Bilingual / inSpanish
- Office Equipment Proficiency
- High-Energy Attitude / dependability
- Complaint Handling / customer satisfaction
- Coordination/ Team Oriented
- Critical Thinking / Extremely Motivated
- Problem Resolution
Timeline
Customer Service Representative
Bank of America/ Foundever
08.2021 - Current
Customer Support Specialist
Health first
08.2017 - 06.2020
High School Diploma -
Greater Lawrence Technical School
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