SEFRAH LEWIS

• Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.
• Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
• Collaborated with team members to resolve discrepancies in insurance verification, ensuring proper billing practices.
• Increased efficiency of prescription refill processes, implementing automated systems that saved time for both patients and staff members alike.
• Negotiated payment plans on behalf of clients facing financial hardship, helping them access necessary healthcare services without undue burden.
• Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
• Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
• Enhanced patient satisfaction by efficiently scheduling prescriptions deliveries and managing delivery changes .

• Enhanced patient satisfaction by efficiently processing prescription orders and addressing inquiries.
• Reduced average call response time by effectively triaging customer concerns and promptly resolving issues.
• Promoted a positive work environment through collaborative teamwork and clear communication among colleagues.
• Increased efficiency of prescription refill processes, implementing automated systems that saved time for both patients and staff members alike.
• Exceeded performance metrics regularly, demonstrating exceptional commitment to quality service delivery.

• Responsible for responding to member calls, processing member requests, and providing first touch call resolution for all member inquiries while actively cross-selling credit union products and services to further enhance the member experience
• Manage a wide variety of transactions for members including deposits, withdrawals, loan payments, payroll adjustments, bank checks, credit card payments, cash advances, wire transfers and handled opening and closing accounts
• Educating members of the account features, benefits, and uses of all bank services
• Provided friendly, professional, courteous support to members and peers
• Promotes a positive work environment by providing open, honest and constructive feedback with practical recommendations
• Offered meaningful assistance and support to all areas of Member Care team.

• Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
• Streamlined the leave of absence process for increased efficiency, leading to reduced processing time.
• Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
• Improved communication between employees and management during leaves of absence, fostering a supportive work environment.
• Served as a point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.

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• Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
• Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
• Maintained patient confidentiality by adhering to HIPAA regulations
• Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.