SEGEN TEKLE
Silver Spring
Summary
Detail-oriented and people-focused professional with a strong background in education, customer service and operations, now transitioning into administrative and human resources roles. Brings exceptional communication, organizational, and problem-solving skills, along with hands-on experience in team coordination, training, and process improvement. Adept at handling sensitive information with discretion and fostering positive workplace environments. Eager to contribute to HR initiatives, employee support, and operational efficiency in a dynamic organizational setting.
Overview
12
12
years of professional experience
Work History
Private Tutor
Reading With Raegan
11.2024 - Current
Program Director
KidOvation Stage
08.2024 - 04.2025
- Develop customized lesson plans and learning materials tailored to the student’s needs and learning style.
- Help build student confidence and encourage independent learning skills.
- Provide individualized instruction in Math and English.
- Communicate regularly with parents or guardians to provide progress updates.
- Prepare students for standardized tests, school exams, or special academic goals.
- Design, implement, and evaluate high-quality youth programs that align with the organization’s mission and strategic goals.
- Monitor program effectiveness using data-driven assessments and participant feedback.
- Ensure programs meet grant requirements, licensing standards, and regulatory guidelines.
- Cultivate a positive, respectful, and inclusive environment for all youth participants.
- Maintain accurate records, including attendance, evaluations, incident reports, and grant documentation.
- Address behavioral, academic, and social-emotional needs by coordinating support services and interventions.
6th Grade STEM Teacher
Digital Pioneers Academy
08.2023 - 06.2024
- Supported students throughout academic instruction and assignments.
- Customized and led small group instructions and individual classroom activities based on differentiated learning needs.
- Prepared instructional materials for specific classroom activities tailored to specific student needs.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Applied positive reinforcement to redirect negative behaviors.
- Collaborated with parents and guardians to increase support and provide the best learning environment.
- Monitored and assisted with personalized instructions using web based iready to monitor progress.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Handled class records for attendance, assignments, grades and classroom participation.
Associate Teacher
Bender JCC of Greater Washington
04.2019 - 03.2020
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Built and maintained productive relationships between students, teachers and parents.
- Maintained consistent classroom schedules with a wide range of experiences.
- Helped lead teachers set up and manage classroom stations and centers.
- Completed daily reports, meal count sheets and attendance logs.
- Encouraged team collaboration between students through group projects.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Maintained well controlled classrooms by outlining standards and reinforcing positive behaviors.
Customer Support Representative/Product Specialist
WellNext
11.2013 - 06.2018
Content/Blog Editor
WellNext
03.2016 - 04.2017
- Quickly and accurately answer customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.
- Maintain up-to-date knowledge of product and service changes.
- Communicated with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effectively communicated with customers about account changes, new products and supplements or services and potential product upgrades and formula changes.
- Surpassed sales goals through implementation of effective marketing.
- Worked closely alongside customers to devise personalized regimens by suggesting products that will assist in meeting specific health related goals as well as addressing health related concerns.
- Answered average 50 to 80 calls and emails per day, addressing customer inquiries, solving problems, and providing product information.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs and wants.
- Answered constant flow of customer calls and inquiries.
- Responded to customer requests for products, services and company information.
- Trained staff on operating procedures and company services.
Education
Bachelor of Arts - Communications
University of Maryland, College Park
College Park, MD03-2022
Associate of Arts - Humanities And Communications
Montgomery College
Rockville, MD12-2019
Skills
- Strategic thinking
- Teamwork and Collaboration
- Adaptability
- Administrative expertise
- Conflict resolution
- Detail oriented
- Strong written and verbal communication abilities
- Documentation and Record Keeping
- Cultural Sensitivity
- Interpersonal Skills
Timeline
Private Tutor
Reading With Raegan
11.2024 - Current
Program Director
KidOvation Stage
08.2024 - 04.2025
6th Grade STEM Teacher
Digital Pioneers Academy
08.2023 - 06.2024
Associate Teacher
Bender JCC of Greater Washington
04.2019 - 03.2020
Content/Blog Editor
WellNext
03.2016 - 04.2017
Customer Support Representative/Product Specialist
WellNext
11.2013 - 06.2018
Bachelor of Arts - Communications
University of Maryland, College Park
Associate of Arts - Humanities And Communications
Montgomery College
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