Segenet Bantie

Senior Cabin Crew Member

Ethiopian Airlines

12.2016 - Current

Resolved passenger conflicts and medical emergencies during flights.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Ensured safety and comfort of customers onboard aircraft.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Answered passenger questions and provided solutions to issues arising during flights.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Relayed updates and information to passengers after confirming key details with pilot.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Collaborated with flight crew to maximize smooth and safe flights.
Responded to passenger emergencies to provide first aid.
Monitored cabin during flights and responded to passenger inquiries or issues.
Used excellent customer service skills in addressing passengers' needs.
Performed pre-flight cabin checks to maintain operational safety equipment.
Answered passengers' questions about flight, aircraft and destination.
Demonstrated knowledge of aircraft safety features and emergency equipment.
Completed pre-flight safety checks to reinforce passenger safety.
Delivered food and beverage service, reading material and other in-flight services.
Assisted passengers in boarding and deplaning aircraft.
Supported passengers with special needs and provided assistance to wheelchair passengers.
Advised passengers of flight regulations to maximize safety and security.
Welcomed passengers aboard and provided overview of safety procedures.
Offered personalized assistance to children, elderly and passengers with special needs.
Assisted passengers with storing luggage and helped locate seating.

Summary

Overview

Work History

Senior Cabin Crew Member

Education

Bachelor of Arts - Accounting And Finance

Skills

Certification

Timeline

Senior Cabin Crew Member

Bachelor of Arts - Accounting And Finance

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