Summary

Overview

Work History

Education

Skills

Websites

Timeline

Segia Jackson

Elk Grove,United States

Summary

Dynamic IT professional with over 20 years of experience in data processing, secure electronic file transmission, and mainframe operations. Career began as a Junior Computer Operator in a data center, progressing to roles managing high-volume industrial printing for a major insurance company and serving as a Data Control Specialist focused on electronic file conversions and secure FTP transfers. Owner and Founder of The Helpdesk LLC, providing technical support for personal and small business systems while developing the business. Recognized for meticulous organization, strong communication skills, and the ability to thrive in high-pressure environments, with a commitment to project success and an openness to remote work opportunities.

Overview

years of professional experience

Work History

Digital Entrepreneur

The HelpDesk LLC.

Elk Grove, CA

02.2025 - Current

Developed and executed digital marketing strategies to enhance brand visibility.
Optimized user experience through website design improvements and A/B testing.
Led cross-functional teams to implement innovative e-commerce solutions.
Mentored junior staff on best practices in online customer engagement.

IHSS Care Provider

Public Authority

San Jose, CA

01.2019 - 03.2025

Provided personalized care and support to clients, enhancing overall well-being.
Assisted clients with daily living activities, ensuring comfort and safety.
Developed individualized care plans in collaboration with healthcare professionals.
Monitored client health status, reporting changes to appropriate personnel.

Data Control Specialist

Wunderman Data Management

Richardson, TX

03.2008 - 08.2018

Managed on-site hard copy files in the Engineering Design and Services Document Control Room.
Oversaw electronic files generated by Engineering personnel, stored in the Port’s Document Management System (DMS) electronic library.
Posted electronic project files to a web-based document publishing system.
Assisted divisions in analyzing retention, storage, and retrieval needs for records.
Performed Secure File Transfer Protocol (SFTP) operations between inbound and outbound servers using: Globalscape, ShareFile, SmartFTP, CoreFTP, Ipswitch WS\_FTP Professional 2006/95 Pro, FileZilla, WinSCP, Cyberduck, and Dropbox.
Manipulated, parsed, calculated, formulated, delimited, restored, and decoded data using CMD, XTreeGold 3.0, UltraEdit, Map Designer, Data Junction, Microsoft Excel, and Microsoft Access.
Conducted file browsing, file conversions, and file compression tasks.
Created, imported, and exported PGP and GPG keys; applied encryption methods including 3DES, Blowfish, PGP 9.6, and symmetric/asymmetric encryption.
Utilized file compression tools: WinZip, WinRAR, PKZip, and GZip.
Converted delimited files to fixed files and vice versa; created, inspected, imported, and exported DEID and MD5 hash files.
Merged and collated documents for secure processing and delivery.
Completed annual Employee Professional Development courses mandated by the State of Texas.

Hotel Front Desk Clerk

Extended Stay America

Bedford, TX

02.2007 - 03.2008

Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
Resolved customer inquiries and complaints promptly, enhancing guest satisfaction.
Processed reservations using property management system, maintaining accuracy in bookings.
Coordinated with housekeeping to ensure timely room availability for guests.

Mainframe Computer Operator

Mega Life & Health Markets Insurance Co.

North Richland Hills, TX

03.2001 - 01.2007

Monitored multiple consoles and TSO screens simultaneously, interpreting system and job error messages and preparing detailed problem reports.
Executed commands to optimize CPU usage and maintain efficient system performance.
Performed system shutdowns, software and server application management, and print software & hardware operations.
Updated Helpdesk tickets and conducted system restores promptly and accurately.
Managed mainframe operations, including mounting tapes, bouncing regions, performing IPLs, and manually releasing jobs (sometimes via CA-7 job scheduler).
Routed output data to printers for user hard copies.
Developed and executed complex SQL queries on DB2/AS400 databases and created stored procedures for server calls.
Ensured compliance with client processes and protocols.
Collaborated effectively in a multi-application team environment.
Completed quarterly Employee Professional Development courses, including HIPAA Compliance Training, Market Conduct, Complaint Response Training, Anti-Bribery, and Corporate Ethics.

Field Engineer

Manpower Employment Agency

Bedford, TX

01.2001 - 03.2001

Conducted on-site inspections to ensure compliance with project specifications and safety regulations.
Collaborated with project managers to develop efficient workflows and address technical challenges.
Oversaw installation and maintenance of equipment, ensuring optimal functionality and performance.
Mentored junior engineers, enhancing team skills through knowledge sharing and guidance.

Warehouse Order Puller

GameStop - Grapevine, T X

05.1999 - 01.2001

Operated material handling equipment to efficiently pull and prepare orders for shipment.
Collaborated with team members to ensure accurate inventory management and order fulfillment.
Maintained cleanliness and organization in the warehouse to enhance safety and workflow efficiency.
Trained new hires on warehouse procedures, safety protocols, and equipment usage.

Dispatcher

Yellow Cab Taxi Service of DFW

Euless, TX

02.1999 - 04.1999

Coordinated dispatch operations to optimize driver routes and minimize wait times.
Monitored real-time traffic conditions to adjust assignments effectively.
Managed communication between drivers and clients, ensuring prompt service delivery.
Implemented efficient scheduling processes to enhance operational workflow.

Cashier

Chevron

East Palo Alto, CA

10.1998 - 01.1999

Processed customer transactions efficiently using point-of-sale systems.
Maintained accurate cash drawer balance through diligent tracking and reconciliation.
Assisted customers with inquiries, providing exceptional service and product knowledge.
Managed inventory levels, ensuring stock availability for timely customer service.

Office Assistant

CRW Construction Inc.

Campbell, CA

01.1996 - 08.1998

Coordinated office activities to enhance workflow efficiency and support project deadlines.
Managed scheduling, correspondence, and documentation for senior management.
Implemented filing systems to improve document retrieval and organization.
Assisted in financial record-keeping through invoice processing and expense tracking.

Education

CCENT & CCNA Associate Technician - Cisco Networking Academy

ETEC Accelerated IT Training School

Houston, TX

12-2018

Broadband Premises Installer - Cisco Networking Academy

Google Coursera Online Training School

Mountain View, CA

07-2018

Associate of Applied Science - Criminal Justice

Everest College Mid-Cities Campus

Arlington, TX

05-2008

Certificate of Demonstrated Proficiency - Airline Flight Attendant Training Sector

InFlight Career Services

Phoenix, AZ

12-2006

Electronics Systems Associate - Scitex Technical Training

Kodak and Vantage Printing System Operations