SEGOURNEY LLOYD

• Maintained computer and physical filing systems.
• Key holder responsible for opening and closing office.
• Paying office dues & billing.
• Liaison with other real estate offices to secure appointments for showings.
• Communicate with mortgage brokers and attorney to organize deals and keeping up to date records.
• Ordering property titles & obtaining affordable home owners insurance.
• Scheduling home inspections and appraisal through bank lender.
• Organizing clients files and documents in accordance with NY state guidelines.
• Communicate with clients to retain updated client records and information.
• Scheduling and organizing open house events.
• Regular email marketing and social media promotions
• Creating and submitting offers for home buyers.
• Assisting clients in meeting pre-closing conditions in order to close on their home.
• Assisting in Loan Modification process to save clients from foreclosure.
• Advertising and promoting listings through MLS and other marketing channels.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for department managers.
• Compared vendor prices and negotiated for optimal savings.
• Scheduling meeting and for prospective buyers and sellers.
• Ensure that all files and sensitive client information is kept in safe secure manner.

• Provide extraordinary service and guest experience.
• Educate and inform guest about our hair removal techniques & comfort waxing.
• Product recommendations and sales.
• Encourage guest to rebook and build reoccurring client base.
• Maintain and well organized clean and sanitary space.
• Discuss all services offered and encourage add on services during waxing session.
• Provide excellent service in timely fashion. Increase speed, sales, and add on services.
• Restock wax suit and maintain clean and sanitized environment for following shift.

• Provide supervision to case management staff for aging population with chronic illness.
• Review rent roll and assist tenants in rental arrears
• To promote client independence while assisting with day to day living needs.
• Take note of high risk clients and ensure that needs are being met by case worker.
• Facilitate community meetings and discuss client concern within the building and how we can address them
• Liaison with medical staff and psychiatric providers to ensure appropriate service delivery for clients
• Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e Identify training needs, professional development, etc.)
• Developed staff and provide staff supervision and evaluate all program staff monthly
• Collaborated with health specialists and civic groups to determine community health needs and the availability of services and to develop goals for meeting needs
• Participation in case reviews related to the client compliance and progress in treatment
• Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
• Works with SUS Facilities Department and the superintendent at each building to ensure that violations from HPD, DEP, ECB, FDNY. Address violation and report to violations coordinator.
• Ensures all apartment and property inspections are ready prior to and be on site for inspections.
• Regularly audit client charts and ensure proper documentation. Discuss finding with case manager. Ensure that chart is updated accurately.

• Supervise and serve as mentor to Case Managers; promote their professional development
• Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up
• Participate and facilitate in interdisciplinary team meetings to discuss and overcome resident barriers
• Conduct comprehensive client assessments to collect functional, environmental, psycho-social, educational, and health information as appropriate to develop and create cost-effective care plan
• Develop support systems to meet client needs by identifying and coordinating variety of available services
• Evaluate client risk and assess need for immediate intervention
• Provide supportive counseling and advocacy for clients
• Plan, develop, and implement case treatment plans
• Engage clients in problem-solving process
• Analyze situations and determine proper course of action by making decisions and utilizing independent judgment
• Maintain records and prepare clear, concise, and complete reports
• Perform other duties and tasks as assigned and attend meetings, trainings and workshops as required
• Monitored, tracked and reported on individual progress with wellness plans.
• Enhanced team performance against goals by coaching and motivating clients.

• Work independently in the field with people of diverse ethnicities, backgrounds and preferences who have a mental illness and are living in the community supportive SRO housing
• Develop and monitor individual service plans in conjunction with agency consumers, identify and document any issues in daily living skills
• Coordinate with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
• Play a significant role as a member of the social service team in the development of off-site recreation, socialization, educational and skill building activities with a view towards community inclusion and integration
• Participation in ongoing individual and group supervision, team meetings, case conferences, division meetings and trainings.
• Provided individual health coaching to help clients optimize personal choices.
• Monitored, tracked and reported on individual progress with wellness plans.
• Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.

Duly Licensed by NY State to Practices Esthetics

Field Placement at Sheltering Arms Family Therapy

Field Placement at Services for the Underserved Bronx Shelter for Men

Completed over 40 Hours of Field Placement & 30 Course Credits.

• Dean's List 2009-2010