Sehar Kaleem
Ashburn,Virginia
Summary
A 20-year-old dental assistant with dual training and a proven ability to handle multitasking in a fast-paced healthcare environment. Dedicated and passionate about providing top-quality patient care, I excel in both clinical and administrative roles, ensuring seamless operations within the office. Currently seeking a permanent position where I can contribute my skills, continue to grow professionally, and support a thriving practice.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant / Admin
Lansdowne Pediatric Dentistry
06.2024 - Current
- Welcomed patients upon arrival, escorted them to examination rooms, and provided a friendly and professional environment.
- Assisted with routine cleanings, complex dental procedures, and X-rays, ensuring efficient and high-quality patient care.
- Provided chair-side support during dental procedures, including passing instruments, operating suction devices, and maintaining patient comfort.
- Conducted equipment maintenance, managed supply orders, and ensured the workspace was clean and fully stocked.
- Performed administrative duties such as scheduling appointments, managing patient records, verifying insurance, and processing billing inquiries.
- Instructed patients on post-operative care and ensured they fully understood their dentist's recommendations.
- Managed the appointment schedule efficiently, coordinating bookings, rescheduling, and cancellations to optimize provider availability.
- Fostered seamless communication between patients and staff, ensuring a smooth workflow and addressing operational needs promptly.
Medical Assistant/Medical Receptionist
Private Practice
01.2023 - 06.2024
- Greeted patients as they arrive at the office.
- Confirmed insurance eligibility and checked benefits for office procedures.
- Contacting insurance companies regarding issues with medical claims.
- Answered the phones and sent messages through the office electronic medical record.
- Collected co-pays and other patient payments.
- Scheduling appointments; placing reminder calls, checking patients in and out.
- Conducted initial assessments, including obtaining vital signs and completing a patient physical.
- Reviewed relevant patient medical histories and addressed patient concerns with professionalism and empathy.
- Supported physicians and nurse practitioners during consultations.
- Maintained detailed and accurate records of all patient interactions and treatment procedures.
- Ensured compliance with HIPAA regulations to maintain patient confidentiality.
Lead Pharmacy Technician
CVS
01.2022 - 12.2022
- Supervised and mentored a team of pharmacy technicians, providing training, performance feedback, and support to ensure efficient pharmacy operations.
- Accurately processed and prepared prescriptions, verified physician orders, and collaborated with pharmacists to ensure patient safety and compliance with regulatory standards.
- Assisted pharmacists by contacting healthcare providers to clarify prescription details, resolve discrepancies, and ensure accurate and timely medication dispensing.
- Facilitated insurance claims processing by verifying patient coverage, resolving issues with prior authorizations, and addressing billing discrepancies to ensure patient access to medications.
- Prepared vaccines for routine immunizations, ensured proper storage and handling of vaccines, and assisted in managing vaccination schedules to streamline patient care.
- Provided exceptional patient service by answering medication inquiries, assisting with over-the-counter product recommendations, and addressing patient concerns professionally.
- Monitored inventory levels, conducted regular stock checks, and coordinated with suppliers to maintain appropriate stock levels of medications and vaccines.
- Ensured adherence to all state and federal regulations, maintained accurate records of controlled substances, and safeguarded patient confidentiality in all interactions.
- Collaborated with pharmacists to prioritize tasks, streamline operations, and enhance overall patient care and pharmacy efficiency.
Customer Service Coordinator
Harris Teeter
02.2021 - 04.2022
- Managed financial transactions daily.
- Managed customer calls efficiently in a fast-paced environment.
- Fostered trusting relationships to gain insight into customer requirements.
- Operated various computer systems to retrieve data.
- Worked collaboratively with team members to ensure excellent customer service.
- Achieved personal, team, and company objectives in customer service.
- Documented transaction details and associated actions.
- Engaged with clients both telephonically and in person to discuss services.
- Delivered quick customer care addressing both inquiries and complaints.
- Assisted customers in navigating the company website or application during support interactions.
Education
Bachelor of Science (B.S.) - Biology
George Mason University
05-2027
Skills
- Disinfection and sterilization
- Restorative dentistry
- Dental radiography
- Patient scheduling
- Compliance with HIPAA
- OSHA Compliance
- CPR Certification
- Medical office administration
- Insurance verification
- Data entry
- EMR / EHR
- Vaccine administration
- Customer service
- Co-payment collection
- Medical records management
Certification
- Dental Radiation Safety
- OSHA
- HIPAA
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
Software
Excel
Word
EMR
Timeline
Dental Assistant / Admin
Lansdowne Pediatric Dentistry
06.2024 - Current
Medical Assistant/Medical Receptionist
Private Practice
01.2023 - 06.2024
Lead Pharmacy Technician
CVS
01.2022 - 12.2022
Customer Service Coordinator
Harris Teeter
02.2021 - 04.2022
Bachelor of Science (B.S.) - Biology
George Mason University
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