Summary
Overview
Work History
Education
Skills
Certification
Languages
Software
Timeline
Generic

Sehar Kaleem

Ashburn

Summary

A 20 year old pre-med student who works full time at NOVA Gastro with dual training and a proven ability to handle multitasking in a fast-paced healthcare environment. Dedicated and passionate about providing top-quality patient care, I excel in both clinical and administrative roles, ensuring seamless operations within the office.

Overview

6
6
years of professional experience
1
1
Certification

Work History

OR Technician /Medical Receptionist

NOVA Gastroenterology
01.2025 - Current
  • Delivered direct patient care in a high-volume endoscopy center, ensuring comfort, safety, and compliance with procedural protocols throughout all phases of care.
  • Provided direct hands-on support to physicians during endoscopy procedures, anticipating needs and passing instruments efficiently.
  • Prepared, calibrated, and operated complex endoscopic equipment and surgical instruments under pressure, maintaining peak functionality during continuous, back-to-back procedures.
  • Managed rapid turnover of procedure rooms, executing rigorous infection control, sterilization, and equipment readiness protocols in alignment with Joint Commission and OSHA, consistently performing at a high level during jam-packed surgical days with minimal margin for error.
  • Collaborated seamlessly with physicians, anesthesiologists, and nursing staff in a fast-paced, team-driven environment to optimize workflow and procedural efficiency.
  • Monitored patient condition intraop, assisting with positioning, airway support, and post-anesthesia recovery to uphold the highest standards of patient safety.
  • Managed front desk operations in a high-volume medical office, including patient check-in, scheduling, and multi-line phone systems.
  • Verified patient records, insurance eligibility, and billing with precision while ensuring compliance with HIPAA regulations.
  • Provided exceptional customer service as the first point of contact, resolving inquiries and coordinating seamlessly with clinical staff.

Dental Assistant / Admin

Lansdowne Pediatric Dentistry
01.2024 - 12.2024
  • Welcomed patients upon arrival, escorted them to examination rooms, and provided a friendly and professional environment.
  • Assisted with routine cleanings, complex dental procedures, and X-rays, ensuring efficient and high-quality patient care.
  • Provided chair-side support during dental procedures, including passing instruments, operating suction devices, and maintaining patient comfort.
  • Conducted equipment maintenance, managed supply orders, and ensured the workspace was clean and fully stocked.
  • Performed administrative duties such as scheduling appointments, managing patient records, verifying insurance, and processing billing inquiries.
  • Instructed patients on post-operative care and ensured they fully understood their dentist's recommendations.
  • Managed the appointment schedule efficiently, coordinating bookings, rescheduling, and cancellations to optimize provider availability.
  • Fostered seamless communication between patients and staff, ensuring a smooth workflow and addressing operational needs promptly.

Lead Pharmacy Technician

CVS
01.2022 - 01.2024
  • Supervised and mentored a team of pharmacy technicians, providing training, performance feedback, and support to ensure efficient pharmacy operations.
  • Accurately processed and prepared prescriptions, verified physician orders, and collaborated with pharmacists to ensure patient safety and compliance with regulatory standards.
  • Assisted pharmacists by contacting healthcare providers to clarify prescription details, resolve discrepancies, and ensure accurate and timely medication dispensing.
  • Facilitated insurance claims processing by verifying patient coverage, resolving issues with prior authorizations, and addressing billing discrepancies to ensure patient access to medications.
  • Prepared vaccines for routine immunizations, ensured proper storage and handling of vaccines, and assisted in managing vaccination schedules to streamline patient care.
  • Provided exceptional patient service by answering medication inquiries, assisting with over-the-counter product recommendations, and addressing patient concerns professionally.
  • Monitored inventory levels, conducted regular stock checks, and coordinated with suppliers to maintain appropriate stock levels of medications and vaccines.
  • Ensured adherence to all state and federal regulations, maintained accurate records of controlled substances, and safeguarded patient confidentiality in all interactions.
  • Collaborated with pharmacists to prioritize tasks, streamline operations, and enhance overall patient care and pharmacy efficiency.

Customer Service Coordinator

Harris Teeter
02.2020 - 04.2022
  • Managed financial transactions daily.
  • Managed customer calls efficiently in a fast-paced environment.
  • Fostered trusting relationships to gain insight into customer requirements.
  • Operated various computer systems to retrieve data.
  • Worked collaboratively with team members to ensure excellent customer service.
  • Achieved personal, team, and company objectives in customer service.
  • Documented transaction details and associated actions.
  • Engaged with clients both telephonically and in person to discuss services.
  • Delivered quick customer care addressing both inquiries and complaints.
  • Assisted customers in navigating the company website or application during support interactions.

Education

Bachelor of Science - Neuroscience

George Mason University
Fairfax, VA
05-2027

Skills

  • Setting up and operating equipment
  • Safe sharps disposal
  • Anatomy and physiology
  • Medical terminology

Certification

  • First Aid/CPR Certified
  • Dental Radiation
  • OSHA
  • HIPAA

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional

Software

Excel

Word

EMR

Outlook

Timeline

OR Technician /Medical Receptionist

NOVA Gastroenterology
01.2025 - Current

Dental Assistant / Admin

Lansdowne Pediatric Dentistry
01.2024 - 12.2024

Lead Pharmacy Technician

CVS
01.2022 - 01.2024

Customer Service Coordinator

Harris Teeter
02.2020 - 04.2022

Bachelor of Science - Neuroscience

George Mason University

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