Summary
Overview
Work History
Education
Skills
References
Certification
Languages
Timeline
Generic

Sehar Malik

Mississauga,ON

Summary

To grow as a strategic asset for an organization, where I can learn and groom my customer service and leadership skills and build my creativity to the benefit of organization and myself. Dedicated and accomplished customer service professional with a solid track record of performance and ability to manage multiple responsibilities with critical deadlines. Key strengths include the ability to meet and exceed Goals/targets with excellent presentation, negotiation, closing, and follow through skills. Highlights of qualifications Excellent motivator with proven results in increasing sales Participative individual who always maintain professional standards Strong analytical skills with attention to detail Effectively and efficiently prioritize tasks in order to meet deadlines. Proficient in Microsoft Office applications Understood and followed complex instructions to successful conclusion. Worked with various levels of individuals and groups in a fast paced and results oriented environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Team Leader / Interim OM

Concentrix
01.2019 - Current
  • Responsible for overseeing the organization's operational activities to ensure smooth operations and efficiency.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Collaborated with other departments, such as People Solution, Quality, and Case Review, to ensure alignment of goals across teams.
  • Provide coaching and feedback on employee performance, encouraging professional development.
  • Participate in regular meetings with senior leadership to provide updates on team progress.
  • Review customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Conducted regular performance reviews to assess individual team member progress.
  • Resolve customer complaints and issues promptly, ensuring high levels of satisfaction.
  • Foster a culture of continuous improvement, encouraging innovation and efficiency.
  • Champion the adoption of new technology to improve team productivity and service delivery.
  • Offer training and support to keep team members motivated and working toward objectives.

Team Leader

Intuit-Turbo Tax
01.2015 - 01.2018
  • Set Clear goals and KPIs
  • Delegate tasks and set project Deadlines
  • Do regular performance evaluations
  • Oversee daily team operation and performance
  • Motivate Team Member

Assistant Manger

Dollar Financial Group
01.2012 - 01.2013
  • Assist the Retail Store Manager in planning and implementing strategies to attract customers
  • Coordinate daily customer service operations
  • Track the progress of weekly, monthly, quarterly and annual objectives
  • Evaluate employe performance
  • Suggest Sales Training programs and techniques
  • Communicate with Clients and evaluate their needs.

Mortgage Agent

Get a Better Mortgage
08.2022
  • Actively Searches for Sales opportunities to achieve Sales goals
  • Develop and close mortgage and home equity line of credit referrals from realtors, builders, lawyers, accountants
  • Keeping Sharp focus on Industry Regulations and acts in accordance with the regulatory
  • Deliver Exceptional customer service
  • Continuously focus on the Market Dynamics
  • Guides Customer Throughout mortgage
  • Maintain Confidentiality of both Customer and Bank Information.

Education

Yellow Belt - Six Sigma

Concentrix University
10-2023

Mortagage - Home Finance

Remic
08-2022

Bachelor - Accounting and Financing

John Molson School of Business
01.2013

Marketing Degree -

John Abbot College
01.2010

Some College (No Degree) - Accounting

West Island Career Centre

Skills

  • Excellent motivator
  • Strong analytical skills
  • Attention to detail
  • Effectively prioritize tasks
  • Meet deadlines
  • Proficient in Microsoft Office applications
  • Fast-paced
  • Results-oriented
  • Mentoring
  • Client Service
  • Quality Improvement
  • Coaching
  • Work Planning
  • Documentation And Reporting
  • Call Center Operations
  • Problem-Solving
  • Sales expertise
  • People Management
  • Analytical Thinking

References

Available upon request.

Certification

  • Six Sigma Yellow Belt
  • Six Sigma Green Belt (in process)

Languages

English
Full Professional
French
Full Professional
Urdu
Professional
Hindi
Professional
Spanish
Limited
Arabic
Limited

Timeline

Mortgage Agent

Get a Better Mortgage
08.2022

Team Leader / Interim OM

Concentrix
01.2019 - Current

Team Leader

Intuit-Turbo Tax
01.2015 - 01.2018

Assistant Manger

Dollar Financial Group
01.2012 - 01.2013

Yellow Belt - Six Sigma

Concentrix University

Mortagage - Home Finance

Remic

Bachelor - Accounting and Financing

John Molson School of Business

Marketing Degree -

John Abbot College

Some College (No Degree) - Accounting

West Island Career Centre
Sehar Malik