With over five years of dedicated experience in account management, I bring a proven track record of success within Customer Success and enterprise-focused teams. My expertise lies in fostering robust client relationships and driving growth through strategic account oversight.
• Strategically define and oversee the execution of comprehensive annual business plans for a portfolio of over 30 accounts, incorporating quarterly milestones, precise resource distribution, and investment strategies from retail partners.
• Consistently surpassing retention and growth targets, achieving an impressive annual revenue increase exceeding $5M.
• Execute targeted daily and quarterly actions to drive sales growth, while proactively identifying and mitigating risks and seizing opportunities within set timeframes.
• Foster collaborative partnerships with Product, Operations, Search Quality, and Engineering teams to resolve issues, enhance processes, and secure client success by channeling client feedback to internal stakeholders.
• Spearheaded management of strategic business plans, securing over $1M in revenue retention.
• Created comprehensive reports on account performance and presented them to senior management.
• Fostered robust partner relationships through the development and execution of tailored training programs and insightful performance analytics for a burgeoning team.