Summary
Overview
Work History
Education
Skills
Timeline
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Seher Syed

Astoria,NY

Summary

With over five years of dedicated experience in account management, I bring a proven track record of success within Customer Success and enterprise-focused teams. My expertise lies in fostering robust client relationships and driving growth through strategic account oversight.

Overview

5
5
years of professional experience

Work History

Senior Client Success Manager

Indeed
New York, NY
06.2021 - Current

• Strategically define and oversee the execution of comprehensive annual business plans for a portfolio of over 30 accounts, incorporating quarterly milestones, precise resource distribution, and investment strategies from retail partners.

• Consistently surpassing retention and growth targets, achieving an impressive annual revenue increase exceeding $5M.

• Execute targeted daily and quarterly actions to drive sales growth, while proactively identifying and mitigating risks and seizing opportunities within set timeframes.

• Foster collaborative partnerships with Product, Operations, Search Quality, and Engineering teams to resolve issues, enhance processes, and secure client success by channeling client feedback to internal stakeholders.

Account Manager

Viacom
New York, NY
09.2019 - 03.2020

• Spearheaded management of strategic business plans, securing over $1M in revenue retention.

• Created comprehensive reports on account performance and presented them to senior management.

• Fostered robust partner relationships through the development and execution of tailored training programs and insightful performance analytics for a burgeoning team.

Education

Bachelor of Arts - Psychology And Sociology

Hunter College of The City University of New York
New York, NY

Skills

  • CRM Software (Salesforce)
  • SQL
  • Python
  • Jira
  • Google Data Studio

Timeline

Senior Client Success Manager

Indeed
06.2021 - Current

Account Manager

Viacom
09.2019 - 03.2020

Bachelor of Arts - Psychology And Sociology

Hunter College of The City University of New York
Seher Syed