Summary
Overview
Work History
Education
Skills
Certification
Timeline
Sehlea Moise

Sehlea Moise

McDonough,GA

Summary

Motivated and detail-oriented student with a strong academic foundation in cybersecurity and a desire to kickstart a career as an IAM Analyst. Eager to apply my knowledge, passion for security, and dedication to enhancing access management and data protection within an organization.

Overview

2
2
years of professional experience
2
2
Certification

Work History

IT Service Desk Analyst - CHANEL

Insight Global
Dunwoody, GA
08.2023 - Current
  • Utilized AS400 to create, maintain, and configure accounts for CHANEL employees in their merchandise management system (MMS).
  • Provided user training and support on IAM tools and security best practices to promote secure access management.
  • Consistently met deadlines and requirements for all production work orders.
  • Diagnosed and resolved access-related issues, collaborating with cross-functional teams to address access-related problems.

IT Service Desk Analyst - Old National Bank

Allied Digital Services
Remote
06.2022 - 08.2023
  • Addressed and resolved customer computer issues with a high percentage of calls resolved on first contact.
  • Diagnosed, troubleshot, and resolved problems with Windows 10, Windows 11, and Microsoft 365
  • Effectively managed a high-volume of inbound and outbound customer calls and emails.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously Referred unresolved customer grievances to designated departments for further investigation.
  • Managed user account creation and termination processes, ensuring timely and accurate provisioning and de-provisioning of access rights.
  • Processed access requests from employees, verifying permissions and ensuring proper authorization before granting access

IT Service Desk Analyst

WSFS Bank
Remote
05.2021 - 02.2022


  • Created Knowledge based articles
  • Onboarded Bryn Mawr Trust employees during bank merger
  • Worked with Active Directory to provision, maintain, and deprovision accounts
  • Assisted users with password resets, account recovery procedures, and multi-factor authentication setup.
  • Worked with Azure Active Directory to configure MDM for devices using Intune Company Portal
  • Maintained system configurations within the standards of InfoSec
  • Promoted security awareness among end-users and encouraged compliance with security policies
  • Provided user training and support on IAM tools and security best practices to promote secure access management.


Education

Associate of Science - Cybersecurity

Southern Crescent Technical College, Griffin, GA
05.2024


  • Dean's List Spring 2023
  • 3.5 GPA

Bachelor of Science - Computer Science

Fairleigh Dickinson University, Teaneck, NJ
  • 2018 -2019
  • Logical Design
  • Intro to Programming



Skills

  • Identity and Access Management
  • User Provisioning
  • Security Best Practices
  • Excellent problem-solving abilities
  • Identity Governance and Administration
  • Active Directory
  • Azure Active Directory
  • Incident Management
  • Analytical and critical thinker
  • Exceptional troubleshooter
  • Security Standards and Regulations

Certification

  • CompTIA A+
  • TestOut: Security Pro ( Performance Based)

Timeline

IT Service Desk Analyst - CHANEL - Insight Global
08.2023 - Current
IT Service Desk Analyst - Old National Bank - Allied Digital Services
06.2022 - 08.2023
IT Service Desk Analyst - WSFS Bank
05.2021 - 02.2022
Southern Crescent Technical College - Associate of Science, Cybersecurity
Fairleigh Dickinson University - Bachelor of Science, Computer Science

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Sehlea Moise