Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sehrish Sheikh

Richardson,TX

Summary

Dynamic Lead Pharmacy Technician with proven expertise in fostering teamwork and efficiency at CVS Pharmacy. Skilled in problem-solving and pharmaceutical calculations, adept at enhancing productivity and streamlining operations. Demonstrated ability to improve customer satisfaction and resolve complex issues, leveraging strong data entry and interpersonal skills for optimal service delivery.

Overview

13
13
years of professional experience

Work History

Lead Pharmacy Technician

CVS Pharmacy
01.2020 - Current
  • Supervised [Number] pharmacy technicians and coordinated day-to-day assignments.
  • Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Team Lead

Walgreen Pharmacy
03.2019 - 01.2020
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.

Administrative Officer

Chilton Enterprises
05.2012 - 01.2016
  • Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Enhanced overall office productivity through effective staff management and coordination of daily tasks.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Master of Arts - Mass Communication

University of Karachi
Karachi, Pakistan
05-2012

Bachelor of Arts - Commerce

University of Karachi
Karachi,Pakistan
05-2010

Skills

  • Certified pharmacy technician
  • Certified Immuniser
  • MS Word,MS Excel,MS Power point
  • Problem-solving skills
  • Pharmaceutical calculations
  • Proper labeling
  • Data entry

Languages

Urdu
English

Timeline

Lead Pharmacy Technician

CVS Pharmacy
01.2020 - Current

Team Lead

Walgreen Pharmacy
03.2019 - 01.2020

Administrative Officer

Chilton Enterprises
05.2012 - 01.2016

Master of Arts - Mass Communication

University of Karachi

Bachelor of Arts - Commerce

University of Karachi

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Sehrish Sheikh