EJ Seibers
Marysville
Summary
A results-driven and motivated POS/Digital Engineer with 15+ years of experience in process/system improvement and functional training. A proven record of supporting operations and training efforts, leveraging analysis tools, interpreting findings, and documenting procedures and outcomes. Skilled in team building/coaching, business operations, including IT functions, and facilitating collaborative efforts to deliver new systems and process improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
POS & Digital Engineer
GOSH Enterprises
02.2024 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Participated in formal internal design reviews of proposed products and components.
- Worked with 3rd party vendors and franchisees to ensure proper menu on all ordering platforms.
Digital Business Analyst
Gosh Enterprises
10.2021 - Current
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Worked well in a team setting, providing support and guidance.
- Implemented new menu items on the POS and Digital Platforms
- Performed all price changes for all locations, Charleys and Bibibop
- Problem solved menu issues reported
- Assisted with other IT related tickets as needed
QA Analyst
Bob Evans
03.2021 - 10.2021
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Developed and maintained quality assurance procedure documentation.
- Participated in departmental meetings to establish short- and long-term strategy.
- Consulted manuals and process documents to investigate malfunctions.
- Created and revised procedures, checklists and job aids to reduce errors.
- Reviewed Online and POS menu to ensure accuracy prior to being pushed out to the restaurants
POS Business Analyst
WENDY'S COMPANY
03.2017 - 05.2020
- Supported Wendy’s restaurant operations and POS/pricing configurations for the all US and Canada locations
- Engaged customers through telephone and email responding to requests and answering questions and concerns and resolved issues with pricing and configuration changes
- Set up/configured new CFC database sites to ensure go-live milestones were achieved
- Installed/tested new WIMS/CFC products, including new item database additions and current item maintenance
- Created new product documentation using Microsoft Word, Power Point and Excel
- Managed all franchise (Fz) communication related to POS changes and assisted vendors and self-supported Fz employees with best practices and training on price changes
- Facilitated Mobile Menu setup ensuring mobile ordering and Kiosk menus were operational
- Decreased pricing errors 50% by creating pricing templates to automate processes and minimize mistakes
- Reduced staffing requirements ~30% and maintained SLA turnaround times by developing tight schedules, shuffling task delegation, learning new processes, and taking on more responsibilities to assist team efforts.
Field Operations Technician Consultant
WENDY'S COMPANY
03.2015 - 03.2017
- Facilitated nationwide technology rollouts, including Aloha POS systems, through intense training programs
- Presented operations/back-office application best practices, including inventory and reporting, to owners/managers
- Expedited new store issue resolution in collaboration with escalation teams to ensure timely openings
- Conducted manager job coaching utilizing “See it – Say it” concepts
- Tracked expenses through invoices and ensured timely payment
- Copied/logged/scanned supporting documentation highlighting activity strengths and weaknesses
- Championed new technology and processes by visiting troubled locations to motivate and train employees in new procedures and systems
- Improved vendor installation results by working with installers and bolstering training through positive examples.
Training Store Manager
WENDY'S COMPANY
03.2006 - 03.2015
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Oversaw, trained and encouraged store personnel, promoting culture of efficiency and performance.
- Assisted in recruiting, hiring and training of team members.
Restaurant General Manager & Crew Member
Estill James “EJ
07.1999 - 03.2006
- Managed store operations and training focused on sales growth, store productivity, financial target attainment, and planning/executing promotional and local store marketing activities
- Conducted informal coaching and support and assisted crew/managers in sales and customer service efforts
- Identified/resolved Key Busines Indicators (KBI), including food cost, labor, sales, and speed of service
- Managed crew and manager schedules supporting daily and weekly operations
- Fulfilled the duties of the District Manager in their absence
- Trained new managers for the district focusing on operations, reports, and performance management
- Recruited, hired, and trained employees
- Raised customer experience ratings to all-time highs by establishing “My Wendy’s” program training store in the
- Cincinnati market and training the market’s GMs on pride of ownership and motivational coaching
- Increased “We-Learn” training level ratings to 2nd in the Cincinnati area by assisting other GMs with inventory control, labor scheduler, training, and performance tracking focused on best practices.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
High School Diploma -
Colerain High School
Cincinnati, OHSkills
- User Acceptance Testing (UAT)
- Product Development
- Project Management
- UAT Support
- Web-Based Reporting Tools
- Detailed orientation
- Self Motivated
- System Troubleshooting
- Problem-solving abilities
- Customer Relations
- Conflict Resolution
Timeline
POS & Digital Engineer
GOSH Enterprises
02.2024 - Current
Digital Business Analyst
Gosh Enterprises
10.2021 - Current
QA Analyst
Bob Evans
03.2021 - 10.2021
POS Business Analyst
WENDY'S COMPANY
03.2017 - 05.2020
Field Operations Technician Consultant
WENDY'S COMPANY
03.2015 - 03.2017
Training Store Manager
WENDY'S COMPANY
03.2006 - 03.2015
Restaurant General Manager & Crew Member
Estill James “EJ
07.1999 - 03.2006
High School Diploma -
Colerain High School
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