Seidah I. Nurid-Din
Philadelphia,PA
Summary
Organized and dedicated Administrative Assistant with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Jefferson Rehabilitation Medicine
Philadelphia, PA
09.2020 - Current
- Scheduled and managed the Pelvic Floor & Lymphedema clinics.
- Created and streamlined waitlist for Specialty therapists.
- Improved medical records request process.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Epic to schedule appointments. Created Insurance spreadsheets to keep track of patients that need updated referrals
- Explained plans for treatment and payment options.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Balanced deposits and credit card payments each day.
Patient Access Coordinator
Rothman Orthopedics
Philadelphia, PA
10.2018 - 06.2019
- Responsible for Obtaining patient's demographics and health insurance information
- Performed Operator duties when call volume was high. Schedules office visits for new and returning patients
- Managed over 50 customers per day, Handled rapid incoming and outgoing calls in call center environment
- Managed multiple surgeons’ schedules. Made sure appointments were appropriately scheduled
- Responsible for giving accurate and appropriate information to answer patient's questions and troubleshooting issues, and resolving their complaints
- Demonstrated ability to use appropriate judgment and independent thinking when resolving customer issues
- Collected and entered patient demographic and insurance data into computer database to establish patients' medical records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Contributed to reducing accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Patient Access Representative
Maineline Healthcare Lakenau Heart Group
Philadelphia, PA
12.2016 - 10.2018
- Educating patient regarding their rights, advance directives, system services, and other patient services
- Working knowledge of Protected Health Information (PHI), HIPPA
- Check-in & check-out Patients, Escorting patients to the area of service
- Efficiently and accurately utilizes necessary technology to perform job tasks using Microsoft, Word, Powerpoint & Excel.
- Schedule follow-up appointments & tests,
- Verify insurance & test insurance for tests or medications for Patients.
- Also, work closely with Dr. Jeanine Romanelli in General Cardiology as her personal scheduler.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rules to protect patient privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patients' medical records.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish payment chain.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Resolved patient financial problems with guidance from documented guidelines and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Ed Registrar/ Admissions Rep
Methodist Hospital
Philadelphia, PA
10.2015 - 02.2017
- Admitting patient for hospital stays using Rev 360, Navinet, and Wellsoft.
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Organized and maintained patient chart filing system to promote quick data finding for staff
Education
Bachelor of Science - Health Sciences
Thomas Jefferson University
Philadelphia, PA01.2026
High School Diploma -
Sister Clara Muhammad - High School
Philadelphia, PA06.2000
Skills
- Ability to diffuse situations using good judgment, tact, and professionalism in dealing with internal and external customers
- Ability to multi-task, have attention to detail, have strong organizational skills, and be team player
- Strong professional level of written and oral communication
- Capable of effectively managing multiple phone lines in a professional office setting
- Maintaining a professional demeanor and composure when handling difficult & stressful situations
- Appointment Scheduling/Confirming
- Correspondence Writing
- Calendar Management
- Administrative Support
- Microsoft Office/ Excel/Powerpoint
- 50 WPM Typing Speed
- Clerical and Filing Support
- Computer Software
- Continuing Education
- Travel Arrangements
- Ability To Manage
Timeline
Patient Service Representative
Jefferson Rehabilitation Medicine
09.2020 - Current
Patient Access Coordinator
Rothman Orthopedics
10.2018 - 06.2019
Patient Access Representative
Maineline Healthcare Lakenau Heart Group
12.2016 - 10.2018
Ed Registrar/ Admissions Rep
Methodist Hospital
10.2015 - 02.2017
Bachelor of Science - Health Sciences
Thomas Jefferson University
High School Diploma -
Sister Clara Muhammad - High School
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