Seidy Mendoza
Garland,TX
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
7
7
years of professional experience
Work History
Director of Operations
Retro Fitness LIFT LLC.
Dallas, TX
07.2023 - Current
- Directed daily operations across gym locations in TX, FL, and NY, ensuring compliance with company standards and achieving operational excellence.
- Managed a team of regional managers, providing leadership, training, and performance evaluations to drive high levels of team performance and maintain operational standards in a dynamic setting.
- Developed and implemented strategic plans to enhance operational efficiency, member satisfaction, and revenue growth, adapting quickly to changing market conditions and business needs.
- Coordinated with marketing and sales teams to create promotional strategies that increased membership enrollment and retention.
- Demonstrated versatility in cross-functional collaboration to achieve organizational goals.
- Monitored financial performance, including budgeting, forecasting, and financial reporting, to meet revenue and profitability targets in a rapidly evolving industry.
- Oversaw all facility-related activities through a facilities coordinator, including vendor scheduling, invoice approvals, and vendor relationship management.
- Ensured timely issue resolution and negotiated cost-effective estimates.
Regional Director of Operations
Retro Fitness LIFT LLC
Dallas, TX
05.2022 - 06.2023
- Assisted with the daily operations of current and pre-sale locations, ensuring smooth functioning and addressing operational challenges.
- Coordinated and ensured timely delivery of equipment, coolers, retail products, and front desk setup; organized storage and setup for new locations; created and managed accounts for general managers to order cleaning supplies and retail products.
- Oversaw retail operations and sales for the Texas market; developed and implemented inventory and ordering systems/processes; introduced new retail products (e.g., drinks, snacks, supplements) to increase daily per capita (DPC) revenue.
- Partnered with district managers to ensure they had necessary resources for success; provided guidance and support to improve operational efficiency.
- Collaborated with the Learning & Development team to create standard operating procedures (SOPs) for new hire onboarding and training; ensured comprehensive training programs were in place for new hires.
- Worked alongside the Vice President to address additional operational needs and strategic initiatives; contributed to overall growth and success through effective management and operational excellence.
- Ensured locations were fully equipped and prepared for opening; oversaw and managed retail product displays to enhance customer experience and sales.
General Manager
Retro Fitness LIFT LLC
Dallas, TX
01.2023 - 04.2023
- Partnered with Retro Fitness LIFT LLC to assist with the transition following acquisition. Gathered and submitted onboarding documents from all locations. Ensured all onboarding legal documents were accurately completed.
- Assisted with the transition to new systems for all staff and members. Provided support and training to ensure a smooth adaptation to new processes.
- Continued to perform duties and responsibilities as General Manager for my location. Drove revenue growth in memberships, personal training, and retail.
- Implemented strategies to increase membership sales. Promoted personal training services to enhance member engagement and satisfaction. Managed retail operations to maximize sales and profitability.
- Ensured efficient day-to-day operations of the gym. Maintained high standards of customer service and member satisfaction. Monitored and managed staff performance to achieve operational goals.
General Manager
YouFit Health Clubs
Dallas, TX
01.2017 - 12.2022
- Oversaw daily operations, ensuring efficient and effective functioning of the gym.
- Managed and trained staff to provide exceptional customer service and achieve operational goals.
- Developed and implemented strategies to drive revenue in memberships, personal training, and retail sales.
- Maintained high standards of customer service, addressing member concerns and ensuring a positive gym experience.
- Coordinated marketing efforts and promotional events to attract new members and retain existing ones.
- Monitored budget and financial performance, ensuring cost-effective operations and profitability.
- Managed inventory, including ordering and stocking of retail products and gym supplies.
Education
Associate of Science -
Cedar Valley College
Lancaster, TX12-2019
Skills
- Spanish (Fluent)
- Operational Management
- Sales & Revenue Growth
- Financial Management
- Marketing & Promotions
- Facility Maintenance
- Self-Sufficient
- Thrive in Fast-Paced Work Environements
- Organizational Skills
- Negotiating Skills
- Flexible & Adaptable
- Proficient in Reading & Understanding P&Ls
Timeline
Director of Operations
Retro Fitness LIFT LLC.
07.2023 - Current
General Manager
Retro Fitness LIFT LLC
01.2023 - 04.2023
Regional Director of Operations
Retro Fitness LIFT LLC
05.2022 - 06.2023
General Manager
YouFit Health Clubs
01.2017 - 12.2022
Associate of Science -
Cedar Valley College
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