Seifu Bekele
Austin,TX
Summary
Driven program support professional, well-versed in evaluating the behavioral and physical needs of various clients. Dedicated, with over 10 years of experience working with individuals with high needs. Diligently focused on accurately documenting monthly progress while effectively managing client needs, assisting with treatment coordination, and supporting program operations.
Client service professional with robust history of managing client interactions and improving service processes. Proven ability to enhance client satisfaction and operational efficiency through effective communication and problem-solving. Reliable team collaborator with focus on achieving results and adapting to changing needs, showcasing strong organizational and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Client Service Coordinator
Family Eldercare
08.2023 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
RRH Stabilization Case Manager
Family Eldercare
03.2022 - 08.2023
- Develop individualized service plans and to monitor progress toward client goals
- Create working budget and financial stability skills training to support clients in managing their income and payment of rent
- Administer financial assistance as needed to support housing and basic needs expenses
- Maintain organized hard and electronic client files, document work accurately in a timely fashion while adhering to data standards and program requirements
Registered Behavioral Technician
BPI
07.2020 - 03.2022
- Work one on one with children with Autism
- Assists in developing and implementing behavior support and intervention
- Applies behavioral principles consistently in all interactions with clients
- Helps clients to acquire academic and life skills
- Observes and reports the condition and behavior of the clients
Service Coordinator
Integral Care
11.2018 - 03.2020
- Maintain working relationships with clients and staff
- Inbound and outbound calls with new and established clients
- Evaluate clients needs and abilities
- Familiarity with human thought and behavior patterns
- Establish and maintain effective working relationships with team members and clients
Education
Bachelor of Arts - Phycology
Huston-Tillotson University
Austin, TX06-2017
Skills
- Cross-Functional Collaboration
- Client-Focused Outreach
- Client Relationship Management
- Effective Supervision
- Effective Organizational Skills
- Team Collaboration Skills
- Concise Written Expression
- Proficient in Microsoft Office
Timeline
Client Service Coordinator
Family Eldercare
08.2023 - Current
RRH Stabilization Case Manager
Family Eldercare
03.2022 - 08.2023
Registered Behavioral Technician
BPI
07.2020 - 03.2022
Service Coordinator
Integral Care
11.2018 - 03.2020
Bachelor of Arts - Phycology
Huston-Tillotson University
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