Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seifu Bekele

Austin,TX

Summary

Driven program support professional, well-versed in evaluating the behavioral and physical needs of various clients. Dedicated, with over 10 years of experience working with individuals with high needs. Diligently focused on accurately documenting monthly progress while effectively managing client needs, assisting with treatment coordination, and supporting program operations.

Client service professional with robust history of managing client interactions and improving service processes. Proven ability to enhance client satisfaction and operational efficiency through effective communication and problem-solving. Reliable team collaborator with focus on achieving results and adapting to changing needs, showcasing strong organizational and interpersonal skills.

Overview

6
6
years of professional experience

Work History

Client Service Coordinator

Family Eldercare
08.2023 - Current
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.

RRH Stabilization Case Manager

Family Eldercare
03.2022 - 08.2023
  • Develop individualized service plans and to monitor progress toward client goals
  • Create working budget and financial stability skills training to support clients in managing their income and payment of rent
  • Administer financial assistance as needed to support housing and basic needs expenses
  • Maintain organized hard and electronic client files, document work accurately in a timely fashion while adhering to data standards and program requirements

Registered Behavioral Technician

BPI
07.2020 - 03.2022
  • Work one on one with children with Autism
  • Assists in developing and implementing behavior support and intervention
  • Applies behavioral principles consistently in all interactions with clients
  • Helps clients to acquire academic and life skills
  • Observes and reports the condition and behavior of the clients

Service Coordinator

Integral Care
11.2018 - 03.2020
  • Maintain working relationships with clients and staff
  • Inbound and outbound calls with new and established clients
  • Evaluate clients needs and abilities
  • Familiarity with human thought and behavior patterns
  • Establish and maintain effective working relationships with team members and clients

Education

Bachelor of Arts - Phycology

Huston-Tillotson University
Austin, TX
06-2017

Skills

  • Cross-Functional Collaboration
  • Client-Focused Outreach
  • Client Relationship Management
  • Effective Supervision
  • Effective Organizational Skills
  • Team Collaboration Skills
  • Concise Written Expression
  • Proficient in Microsoft Office

Timeline

Client Service Coordinator

Family Eldercare
08.2023 - Current

RRH Stabilization Case Manager

Family Eldercare
03.2022 - 08.2023

Registered Behavioral Technician

BPI
07.2020 - 03.2022

Service Coordinator

Integral Care
11.2018 - 03.2020

Bachelor of Arts - Phycology

Huston-Tillotson University
Seifu Bekele