Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper
Seifu Borja

Seifu Borja

Rockville,MD

Summary

Hardworking Information Systems Technician offering 3 Years of success in hardware and software installation and configuration. Extensive experience with diverse applications, operating systems, and platforms Background includes equipment maintenance, software updates, and security management. Excellent multitasking and communication skills. A resourceful System Administrator consistently responds to a wide range of technical challenges with a focused and creative approach. Highly effective at problem-solving and decision-making. 3 years of progressive IT experience. Enthusiastic Computer support eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of tasks and training. Motivated to learn, and have a work ethic.

Overview

3
3
years of professional experience

Work History

Information Systems Technician

Uber
Rockville, MD
01.2019 - 05.2022
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Monitored servers, network connections, firewalls, and corporate filters to maintain maximum up-time and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Documented transactions and support interactions in the system for future reference and addition to the knowledge base.
  • Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
  • Identified and solved technical issues using a variety of diagnostic tools and tactics.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Attended regular client meetings to report project progress and address questions.
  • Provided on-call support for critical [Type] issues related to [System] and [Software].

Education

Associate of Arts - Management Information Systems

Montgomery College
Rockville, MD
05.2022

Associate of Arts - Business Administration

Montgomery College
Rockville, MD
05.2022

Some College (No Degree) - Information Technology

Montgomery College
Rockville, MD
05.2022

Skills

  • Technical Support and Assistance
  • Software Management
  • User Support
  • Diagnostic Tools
  • Hardware Installation
  • Virus Protection
  • Computer Hardware Knowledge
  • Microsoft Operating Systems
  • Software Updates
  • Workstation Maintenance
  • Virtual Local Area Networks
  • New Technology Integration

Timeline

Information Systems Technician

Uber
01.2019 - 05.2022

Associate of Arts - Management Information Systems

Montgomery College

Associate of Arts - Business Administration

Montgomery College

Some College (No Degree) - Information Technology

Montgomery College
Seifu Borja