Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seifuddin Abdul-Haqq

Roswell,GA

Summary

I am experienced in multiple areas of the work force for over 26 years. I have learned various trades. I am searching for a career to settle with to further provide financial security. An effectively fast learner I am with pure determination. Professional with strong background in enhancing customer experiences. Skilled in problem-solving, communication, and project management. Known for teamwork, adaptability, and delivering impactful results. Expertise includes customer service strategies, process improvement, and relationship building. Reliable in dynamic environments and focused on achieving organizational goals. Background in developing engaging promotions and events to bring in customers and drive business sales. Highly organized and flexible with a solution-driven and proactive mentality. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Customer service professional with track record of improving client interactions and service quality. Known for collaborative approach and delivering consistent results. Dependable team player who adapts to evolving demands and excels in communication and conflict resolution. Experienced with managing customer interactions and resolving inquiries efficiently. Utilizes communication and problem-solving skills to enhance customer satisfaction and loyalty. Track record of fostering positive relationships and driving team success.

Overview

13
13
years of professional experience

Work History

Customer Experience Coordinator/Key Carrier

Marshalls
11.2022 - Current
  • Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
  • Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
  • Trained new team members on company guidelines and best practices for exceptional customer service delivery.
  • Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
  • Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
  • Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
  • Helped customers understand return policies and processed items.
  • Established a comprehensive knowledge base system as a reference tool for both staff members and customers seeking assistance or information.
  • Analyzed customer feedback data to identify trends, improving products and services based on insights gained.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Collaborated with cross-functional teams to develop strategies that improved overall customer experience.
  • Propelled market share to surge ahead of competitors and earn #[Number] ranking.

Print and Marketing

Staples
07.2022 - 11.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Screener

Allied Aluminum Inc
09.2021 - 02.2022
  • Developed training materials for new screeners on best practices, improving overall team efficiency and consistency in evaluation methods.
  • Complied with all federal, state, and local regulations as well as company rules.
  • Evaluated pre-employment assessments results to ensure proper alignment between candidate skills and position requirements.
  • Maintained accurate reports and records on [Subject] and [Subject].
  • Checked equipment during each shift to assess functionality.
  • Served as a point of contact for candidates throughout the screening process, addressing inquiries and providing guidance when necessary.
  • Protected confidentiality of data by using security techniques.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.

Back Room Coordinator

Marshalls
03.2020 - 06.2021
  • Supervised processing of orders, order tracking and delivery of goods
  • Managed back-office sales team through coaching and sales technique training.
  • Performed database management and analysis of business functions and processes.
  • Maintained inventory for back-office supplies, computers and work-stations.
  • Analyzed trends and reported on areas of improvement or change.
  • Established a system for tracking damaged goods, minimizing losses due to unsellable merchandise.
  • Reduced merchandise shrinkage through diligent monitoring of backroom security measures.
  • Ensured adherence to OSHA regulations pertaining to safe working conditions in the backroom area, minimizing workplace injuries and accidents.
  • Conducted regular audits of backroom inventory, identifying discrepancies and addressing them promptly.
  • Organized seasonal merchandise transitions, effectively managing the flow of new products into the store''s inventory while phasing out older items.
  • Coordinated with sales associates to ensure timely replenishment of in-demand items on the sales floor.
  • Optimized space utilization within the backroom for increased efficiency and ease of access to products.
  • Collaborated with store managers to develop strategies for reducing out-of-stock situations and improving overall stock availability.
  • Enhanced inventory management by implementing efficient backroom organization and storage systems.
  • Prioritized tasks efficiently during peak times to maintain smooth operations within the backroom environment while meeting store demands.
  • Assisted in employee training, focusing on safety procedures and effective backroom operations techniques.
  • Streamlined product restocking processes for improved store appearance and customer satisfaction.
  • Communicated with vendors regarding delivery schedules, shipment discrepancies, and other relevant issues affecting inventory management processes.
  • Safeguarded company assets by adhering to loss prevention policies when handling high-value or sensitive products in the backroom area.
  • Implemented a rotation system for perishable items, ensuring freshness and reducing waste from expired products.
  • Mentored new employees in proper backroom procedures, fostering a team-oriented environment that prioritized collaboration and open communication.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained orderly stockroom for ease of retrieval.
  • Contributed to store-wide initiatives by providing input on backroom operations and working closely with cross-functional teams to achieve common goals.
  • Maintained accurate records of incoming shipments, ensuring proper documentation and inventory control.
  • Developed and maintained successful working relationships with colleagues.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
  • Adhered to safety regulations and practiced safe work habits.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.

Delivery Driver

Andy's Wholesale
06.2019 - 02.2020
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
  • Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
  • Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
  • Enhanced team knowledge by sharing best practices for navigation and time management.
  • Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
  • Strengthened company reputation through polite and friendly interactions with customers during deliveries.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
  • Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
  • Enhanced customer trust by providing courteous and professional service during deliveries.
  • Maintained clean and safe vehicle, contributing to positive image of company.
  • Operated light trucks to deliver loads as far as 20 miles from home location.

Forklift Operator/Overnight Stocker/Receiving Clerk

Sam's Club
03.2016 - 06.2019
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
  • Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Collaborated with team members to complete tasks quickly and increase overall productivity.
  • Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
  • Minimized product damage through careful maneuvering and transporting of fragile items.
  • Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
  • Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
  • Communicated with floor managers to determine merchandise placement.
  • Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
  • Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Supported warehouse staff in meeting tight deadlines by prioritizing tasks based on shipment schedules.
  • Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
  • Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Inspected equipment for defects and performed repairs or maintenance tasks.
  • Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.
  • Streamlined order processing by accurately updating inventory management software.
  • Contributed to warehouse organization by efficiently utilizing storage spaces and aisles.
  • Enhanced operational efficiency, regularly updating skills through company-provided training sessions.
  • Handled day-to-day shipping and receiving overseeing more than 300 packages per day.

Sales Associate

Marshalls
09.2015 - 03.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Back Room/Processing Associate/Inventory Receiver

Value Village
05.2012 - 09.2015
  • Identified and resolved process issues to drive optimal workflow and business growth.
  • Prioritized initiatives to increase success rates of strategic projects.
  • Managed high-volume tasks efficiently, prioritizing workloads for optimal time management.
  • Enhanced team productivity with thorough training and ongoing support for new and existing associates.
  • Handled sensitive client information securely, protecting privacy and adhering to confidentiality requirements at all times.
  • Optimized inventory control by regularly auditing stock levels and updating records accordingly.
  • Ensured compliance with company policies, regulations, and industry standards through diligent monitoring and enforcement of procedures.
  • Participated actively in department meetings, sharing ideas for enhancing efficiency and effectiveness within the processing team.
  • Handled day-to-day shipping and receiving overseeing more than 250 packages per day.

Education

High School Diploma -

Chattahoochee High School
Alpharetta, GA
06.2000

Skills

  • Patience and composure
  • Training and coaching
  • Logistics management
  • Feedback collection
  • Logistics support
  • Solutions management
  • Returns policies
  • Product knowledge
  • Teamwork
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Calm and professional under pressure
  • Reliability
  • Customer service excellence
  • Organizational skills
  • Shipping and receiving
  • Verbal and written communication
  • Active listening
  • Decision-making
  • Relationship building
  • Customer relations
  • Phone etiquette
  • Data entry
  • Task prioritization
  • Self motivation
  • Information gathering
  • Market awareness
  • Goal setting
  • Quality control
  • Administrative and office support
  • Resourcefulness
  • Record keeping
  • Product and service sales

Timeline

Customer Experience Coordinator/Key Carrier

Marshalls
11.2022 - Current

Print and Marketing

Staples
07.2022 - 11.2022

Screener

Allied Aluminum Inc
09.2021 - 02.2022

Back Room Coordinator

Marshalls
03.2020 - 06.2021

Delivery Driver

Andy's Wholesale
06.2019 - 02.2020

Forklift Operator/Overnight Stocker/Receiving Clerk

Sam's Club
03.2016 - 06.2019

Sales Associate

Marshalls
09.2015 - 03.2016

Back Room/Processing Associate/Inventory Receiver

Value Village
05.2012 - 09.2015

High School Diploma -

Chattahoochee High School

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Seifuddin Abdul-Haqq