Seigee Jones
Southaven,MS
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Efficient, action-oriented and a results-driven Store Manager; skilled at learning new concepts quickly, taking ownership of tasks, working well under pressure with tight deadlines, and communicating ideas clearly and effectively. Offer outstanding talents in resource loading (recruiting/staffing), team building, customer relations & satisfaction, budget management, and computer/technology savvy. Lead by example and exemplify leadership skills that allow companies to retain top talent.
Overview
11
11
years of professional experience
Work History
Store Manager
Michael Kors
01.2019 - Current
- Overseeing daily operations of store
- Developing business to 6M profitability in 2022
- Regularly exceeded monthly goals
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Recruit, interview, and train new staff members to build strong teams
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed and implemented successful staff incentive programs to motivate employees.
- Creating store strategies to expand store traffic and optimize profitability
- Motivating and developing managers and sales team members by creating welcoming environment for growth and success
- Allocated resources to reduce payroll, shrink, and maintain profitability
- Provide feedback, resources, coaching, and performance evaluations.
Assistant Store Manager
Michael Kors
01.2016 - 01.2019
- Responsible for driving sales and achieving individual and store sales goal
- Repeatedly met sales goal monthly ranking #1 amongst managers
- Coached associates daily on how to maintain merchandizing standards and productivity goals
- Continuously motivated team members and ensured staff was fluent in product knowledge
- Ensured all associates provided highest level of customer service
- Addressed and solved customer complaints to ensure satisfactory experience
- Communicate inventory needs to help drive business
- Constantly learning and improving skills to drive sales and deliver excellent customer service.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Sales Team Manager
Belk Corporation, Inc
01.2013 - 01.2016
- Hands-on manager with strong expertise in team management
- Developed impeccable reputation for leadership exhibited by excellent relationships with employees and willingness to lead by example
- Ensured corporate goals were met and exceeded, focusing on merchandising, visual presentation, customer service, staff development, and bottom line expense control
- Directed operations for two departments grossing over 3.5 million annually with 35 talented employees
- Recruited, trained, motivated, and supervised employees
- Analyzed and monitored sales for activity, markdowns, evaluated compliance logs and performed monthly status reviews to ensure sale associates performed to store standards
- Facilitated corporate strategies to achieve objectives in areas of sales management and store development
- Drove company initiatives in areas of customer service, profitability, training, and merchandising
- Monitored daily sales and customer service performance
Education
Bachelor of Science - Public Health Education, Health & Kinesiology
Mississippi University For Women
Columbus, MS05.2013
Skills
- Strategic Planning
- Profit/ Loss Analysis
- Risk Management
- Recruitment & Retention
- Merchandising
- Loss Prevention Procedures
- Verbal and Written Communication
- Time Management
- Team Building/Morale Building
- Cash Management
- Culture Development
- Inventory Tracking and Management
- Customer Loyalty
- Promotion/Sales Tactics
Timeline
Store Manager
Michael Kors
01.2019 - Current
Assistant Store Manager
Michael Kors
01.2016 - 01.2019
Sales Team Manager
Belk Corporation, Inc
01.2013 - 01.2016
Bachelor of Science - Public Health Education, Health & Kinesiology
Mississippi University For Women
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