Seika Froneberger
Owings Mills,MD
Summary
A seasoned professional with a robust background in mentoring and guidance counseling at Bebe, I excel in office administration and empathetic client interactions. My tenure at Avalon Bay Communities honed my skills in conflict resolution and property management, contributing to a significant improvement in customer satisfaction. Skilled in scheduling and crisis intervention, I am committed to fostering positive outcomes in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
mentor, Guidance Counselor
Bebe
01.2010 - 01.2016
- Life Inc 11 mentor maryland Bebe Paradise 12 lyft mentor maryland Avalon 13 lyft mentor maryland Avalon 14 lyft mentor maryland 15 life Inc 16 safeway 17 hyatt place safeway 18 safeway soon available baltimore seika schedule available baltimore seika schedule available baltimore seika schedule available baltimore seika schedule
- Empire Beauty School Class 2012 27k paid
- License Cosmetologist 2012
- License Foster Care Provider 2013
- Becoming, $67,000 tuition months 2024 accepted university grant approved for $20,000 scholarship approved $20,000 tuition $67,000 pay $27,000 financial aid approved for seika masters degree Game Starts previously scheduled property management 9am - 6pm monday - friday cosmetologist 9am - 5pm saturday - sundays foster care provider 7pm - 6am monday - friday lyft driver 7pm - 11pm saturday - sunday goal 2030 - 2050 guidance counselor 7am - 3pm monday - friday cosmetologist 9am - 5pm saturday - sunday foster care provider 7pm - 6am monday - friday guidance counselor BCPS Columbia cosmetologist Bubbles Salon Columbia foster care provider Mentor Maryland Columbia - 2024 earnings was over $900,000 thousand 700,000 storage containers replace new insurance prior 7 apartments rental lease agreement paid prior 7 cars rental lease agreement paid credit score 0 debt current no criminal records no points on driver's record paid off loans 0 debt
mentor maryland Bebe life Inc
01.2014
- Seika baltimore schedules 1 burger king2 burger king 3 burger king 4 burger king 5 american eagle 6 empire beauty tgi fridays 7 razz salon hair & hair weave salon
New Town High
Owings Mills, MD
01.2011
Leasing Consultant Assistant Manager Property Manager
Avalon Bay Communities
Hunt Valley, Maryland
- Prepared lease agreements, collected security deposits and rent payments from tenants
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making
- Maintained updated knowledge through continuing education and advanced training
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Marketed property to prospective tenants by giving tours and pointing out key features
- Used conflict resolution skills to quickly resolve issues among residents
- Oversaw daily operations, maintenance, and administration of various properties
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues
- Maintained accurate records of prospective renters, applications and leases
- Detailed application requirements and answered questions from prospective tenants
- Ensured that all paperwork was completed accurately in accordance with company policy
- Advised on rental policies and procedures to ensure compliance with applicable laws
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
Server Host Bartender
TGI Fridays
Owings Mills, Maryland
- Promoted desserts, appetizers, and specialty drinks to optimize sales
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Responded to ad hoc cleaning duties at end of shift
- Took orders from customers accurately and in a timely manner
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Greeted guests and provided menus
- Checked food before serving it to customers
- Explained menu items, describing ingredients and cooking methods upon request
- Cleaned tables and chairs to prepare dining area for next customers
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification
- Stayed informed about daily specials, new menu items, promotions
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
- Assisted in training new servers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Set up tables in between patrons to reduce wait times
- Presented menus and answered questions regarding items
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Addressed complaints to kitchen staff and served replacement items
- Delivered food orders promptly and courteously
- Updated and maintained databases with current information
- Recognized by management for providing exceptional customer service.
Cashier Front Inn
Safeway
Owings Mills, Maryland
- Performed opening and closing procedures including counting cash drawers and preparing deposits
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer
- Resolved customer complaints professionally in accordance with company policy
- Offered customers carry-out service at completion of transaction
- Answered customers' questions and provided information on store procedures or policies
- Scanned items and checked pricing on cash register for accuracy
- Assisted customers over the phone regarding store operations, product information and order placement
- Processed customer payments quickly and returned exact change and receipts
- Helped customers find specific products, answered questions, and offered product advice
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Kept check-out areas clean, organized and well-stocked to maintain attractive store
- Trained new team members in cash register operation, stock procedures, and customer services
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed
- Operated cash register or POS system to receive payment by cash, check and credit card
- Greeted customers and answered any questions they had about the store's products and services
- Maintained updated knowledge through continuing education and advanced training
- Recognized by management for providing exceptional customer service
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Manager Cashier
Burger King
Baltimore, MD
- Organized training sessions for new hires to familiarize them with the workplace environment
- Resolved customer inquiries and complaints requiring management-level escalation
- Implemented quality control measures to uphold company standards
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Supervised daily operations including scheduling shifts, assigning duties
- Created and managed budgets for travel, training, and team-building activities
- Produced thorough, accurate and timely reports of project activities
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Developed a system for tracking inventory and ordering supplies as needed
- Interviewed prospective employees and provided input to HR on hiring decisions
- Recruited and trained new employees to meet job requirements
- Provided support and guidance to colleagues to maintain a collaborative work environment
- Assisted with customer requests and answered questions to improve satisfaction
- Maintained updated knowledge through continuing education and advanced training
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Managed inventory and supplies to ensure materials were available when needed
- Operated a variety of machinery and tools safely and efficiently
- Exceeded customer satisfaction by finding creative solutions to problems.
Driver
Lyft And Uber
Baltimore, MD
- Coordinated with team members and remained flexible in work scheduling to meet service needs
- Picked up clients from specific locations to transport and drop off at destinations
- Managed time efficiently when making multiple stops along designated routes
- Coordinated with warehouse staff for efficient cargo loading and unloading
- Monitored traffic conditions and applied defensive strategies to avoid accidents
- Performed minor vehicle maintenance tasks to prevent disruptions
- Demonstrated professional conduct with clients to deliver outstanding customer service
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents
- Assisted with loading and unloading freight when necessary
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure
- Determined most expedient trip by mapping out driving routes ahead of time
- Checked vehicle after shift for damage
- Provided excellent customer service by responding promptly to customer inquiries and complaints
- Saved fuel by leveraging GPS to identify faster routes
- Ensured vehicle cleanliness and performed regular maintenance checks
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo
- Demonstrated ability to handle emergency situations calmly and effectively
- Adhered to company policies and procedures related to safety and security standards
- Maintained delivery schedules without compromising safety
- Reported any incidents involving the truck or its cargo to management immediately
- Delivered packages to customers in a timely and efficient manner
- Utilized GPS navigation systems to plan efficient routes for deliveries
- Kept accurate records of deliveries and customer signatures
- Achieved consistently high customer scores due to exceptional service.
Cosmetologist Hairdresser
Salon
Catonsville, Maryland
- Performed rejuvenation techniques on all types of skin and hair
- Operated cash registers to receive payments from patrons
- Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs
- Managed appointments through scheduling software program
- Kept notes listing preferences and services provided to clients for quick reference
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Applied water or setting, straightening or waving solutions to hair
- Delivered roots and gloss treatment, balayage highlights, and toning glaze treatment
- Trained or supervised other hairstylists, hairdressers and assistants
- Provided consultations to clients on beauty treatments, products and services
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles
- Applied makeup for special occasions such as weddings or proms
- Carried out waxing services for eyebrows, legs, arms and other body parts
- Developed new styles and techniques
- Upsold various treatments or packages when appropriate
- Washed, colored, cut and styled hair for high volume of clients daily
- Treated customers to shampooing and head massage to promote loyalty
- Ensured proper sanitation practices were followed at all times
- Performed haircuts, coloring, highlighting and styling techniques
- Designed cleaning schedules and organizational systems for treatment and sales areas
- Met with customers to discuss style preferences and special requirements before treatment
- Promoted additional services or products available in the salon
- Created customized hair styles according to client's preferences and facial features
- Customized styles, services and products to suit client needs and maintain customer satisfaction
- Assisted customers in selecting appropriate retail products for their needs
- Responded to customer inquiries by phone, email, and in person
- Managed household errands and other essential duties
- Maintained updated knowledge through continuing education and advanced training
- Completed routine maintenance and repair
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Wardrobe Stylist
Bebe
Columbia, Maryland
- Management
- Tracked garment usage from multiple sources such as rentals or purchases
- Checked costume fits on performers to determine need for alterations
- Interacted with hair and makeup personnel to verify models maintained specific image during events
- Assisted with hiring and supervising alterations workers
- Assisted clients in selecting wardrobe pieces for photoshoots and events
- Informed potential buyers where garments could be purchased
- Performed various administrative duties by checking invoices, preparing special orders, and unloading deliveries
- Maintained a clean and organized work space throughout each shift
- Scheduled fittings for clients when necessary before an event or shoot date
- Employed on-trend shoes, jewelry, headwear and other accessories to complement designer outfits
- Built relationships with vendors to stay informed of new products or services available
- Sympathized with models and took action when clothing was too tight or otherwise uncomfortable
- Provided clients with expert advice on trends in fashion and styling techniques
- Supervised wig and costume rooms and maintained laundry areas
- Increased customer base and generated new sales by networking within select groups
- Received payments, processed purchases and issued receipts
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Front Desk Receptionist
Hyatt
Owings Mills, Maryland
- Maintained client accounts by obtaining, recording and updating personal and financial information
- Received incoming calls and coordinated with staff to fulfill customer requests
- Processed and distributed internal and external communications
- Maintained accurate records of occupied rooms, reservations and cancellations
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants
- Greeted, registered and assigned rooms to hotel or motel guests
- Greeted guests upon arrival, answered inquiries and provided information about hotel services
- Performed bookkeeping activities to balance accounts and conduct nightly audits
- Adhered strictly to all established policies and procedures related to safety and security protocols
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies
- Managed the switchboard, transferring calls and taking messages as required
- Checked in guests using established procedures, verified guest identification and credit card information
- Verified customer credit to establish payment method for accommodations
- Updated computer systems with guest information accurately while maintaining confidentiality of data
- Issued room keys and escort instructions to bellhops
- Responded to customer complaints and addressed issues promptly and professionally
- Contacted housekeeping or maintenance staff to report room or building issues
- Monitored security cameras located in lobby areas to ensure safety of staff members and guests
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers
- Assisted with luggage storage and transportation when requested by guests
- Assisted other departments in resolving customer issues quickly and efficiently whenever needed
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Processed payments for guest accounts, accepted cash or credit cards as payment.
CNA House Manager Medical Technician
Life Inc
Baltimore, Maryland
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times
- Managed and maintained patient rooms, shared-living areas and nursing stations
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients
- Participated in educational programs designed to improve knowledge of health care practices
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Provided physical support to assist patients with bathing, dressing and toileting
- Assisted patients with daily living activities, including bathing, dressing, and grooming
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments
- Educated patients on self-care techniques that would help them maintain their independence
- Demonstrated excellent customer service skills when interacting with patients, families and guests
- Planned and served meals and snacks to patients according to prescribed diets
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Answered patient call signals and signal lights to determine patients' needs
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function
- Assisted residents in preparing for activities and social programs
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure
- Documented activities and recorded information in EMR system
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Prioritized and organized tasks to efficiently accomplish service goals
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Care Provider
Mentor Maryland
Baltimore, MD
- PRP
- Investigated reports or indications of abuse, neglect or exploitation of at-risk adults, adolescents and children
- Interfaced with local court system, attending court proceedings and working directly with attorneys
- Participated in ongoing training and development to enhance skills and understand current best practices in foster care
- Fostered positive relationships with biological families, facilitating visits and communication where appropriate
- Provided emotional support for all individuals involved in the fostering process
- Interviewed clients individually and in groups to assess situations, capabilities and problems
- Provided crisis intervention and emotional support during challenging times or behavioral episodes
- Helped reunify birth families through coordinated visitation
- Advocated for victims during difficult situations by filing police reports and connecting to needed services
- Provided safe, nurturing, and stable environment for foster children, ensuring their well-being
- Counseled parents on proper child-rearing choices
- Facilitated access to medical, dental, and mental health services, ensuring children's health needs were met
- Implemented behavior management strategies to encourage positive behaviors and personal growth
- Arranged adoptions and found foster homes for abandoned or abused children
- Attended court hearings and case meetings, advocating for the children's best interests and needs
- Organized and supervised age-appropriate recreational activities to promote physical health and social skills
- Informed victims about legal processes and timelines
- Created daily schedules that incorporated educational, recreational, and therapeutic activities
- Taught life skills to prepare older foster children for independent living and transition out of foster care
- Organized social events for children to interact with one another outside of the home setting
- Monitored the physical and mental health of children in the foster care system
- Managed household tasks including meal preparation, laundry, and maintaining a clean and safe living environment
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations
- Prioritized and organized tasks to efficiently accomplish service goals
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Associate of Arts - Cosmetology
Empire Beauty School
Owings Mills, MD12.2012
Class -
New Town High
Owings Mills, MD01.2011
Skills
- Scheduling
- Appointment confirmation
- Appointment scheduling
- Telephone etiquette
- Office administration
- Document management
- Work prioritization
- Bookkeeping
- Data confidentiality
- Hospitality services
- Front office management
- POS systems expert
- Task prioritization
- Time management
- Academic tutoring
- Social integration support
- Conflict resolution
- Academic advisory
- Crisis intervention techniques
- Care team collaboration
- Career path guidance
- Empathetic approach
- Feedback delivery
- Client scheduling
Certification
- License ...Cosmetologist in 2012
- License ... Foster Care Provider in 2013
References
References available upon request.
Timeline
mentor maryland Bebe life Inc
01.2014
New Town High
01.2011
mentor, Guidance Counselor
Bebe
01.2010 - 01.2016
Leasing Consultant Assistant Manager Property Manager
Avalon Bay Communities
Server Host Bartender
TGI Fridays
Cashier Front Inn
Safeway
Assistant Manager Cashier
Burger King
Driver
Lyft And Uber
Cosmetologist Hairdresser
Salon
Wardrobe Stylist
Bebe
Front Desk Receptionist
Hyatt
CNA House Manager Medical Technician
Life Inc
Care Provider
Mentor Maryland
Associate of Arts - Cosmetology
Empire Beauty School
Class -
New Town High
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