Seinah April Harris

Sales Outreach & Lead Development

• Conduct daily outbound calls to new and existing leads to schedule introductory consultations and migration discussions.
• Qualify prospects and identify opportunities for account transitions, product upgrades, and service expansions.
• Coordinate appointments between prospects and Relationship Managers or Migration Specialists.
• Track engagement metrics and maintain consistent follow-up to drive conversion.
• Serve as a central point of contact for clients transitioning accounts, services, or platforms.
• Coordinate onboarding timelines, documentation collection, and internal processing workflows.
• Partner with internal banking, compliance, and operations teams to ensure seamless client conversions.
• Monitor migration milestones and proactively resolve delays.

Client & Agency Liaison

• Acted as a liaison between clients and government assistance agencies to ensure compliance with the Cold Weather Rule and related regulatory requirements.
• Facilitated communication between customers and external agencies to streamline documentation and eligibility verification.
• Ensured accurate processing of assistance applications and maintained detailed records of client interactions.

Payment Negotiation & Retention Support

• Negotiated customized payment arrangements to help clients maintain active accounts and avoid service disruption.
• Promoted additional services including insurance, service protection, and maintenance plans to enhance customer retention.
• Identified opportunities to strengthen long-term client relationships through value-added service offerings.

Event Operations & On-Site Coordination

Oversaw event-day operations for a family-owned business, ensuring all activities executed smoothly and according to plan.

• Responded effectively to last-minute changes and unexpected challenges while maintaining professionalism and composure under pressure.
• Served as the primary point of contact during events to ensure seamless execution and client satisfaction.

Issue Resolution & Client Experience

• Resolved on-site issues promptly and professionally to prevent service disruptions.
• Maintained strong communication with vendors, clients, and team members to ensure alignment and timely problem resolution.
• Upheld high service standards to deliver positive and memorable event experiences.

Senior Coordination & Cross-Functional Leadership

• Promoted to Senior Coordinator in recognition of outstanding performance in credit card referrals and product sales.
• Served as a primary point of contact between business lines and back-office teams to streamline workflows and improve operational efficiency.
• Facilitated cross-department communication to ensure timely resolution of client and internal requests.

Business Client Advisory & Payment Solutions

• Advised business clients on integrating Square for e-commerce accounts, tailoring solutions to align with operational needs and optimize payment processing efficiency.
• Provided consultative support on payment systems, ensuring seamless implementation and client satisfaction.
• Identified opportunities to enhance merchant services and expand product utilization