Seirra Hunt
Saint Cloud,FL
Work Preference
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable, and always professional under pressure. Known for thriving in fast-paced and busy environments.
Persistent and highly motivated Telemarketer with a flair for sales and marketing. Looking to secure a position in a thriving and fast-paced environment where excellent customer service skills will be utilized and appreciated.
Innovative and positive individual with solid foundation in technology and education. Well-versed in computer programming and digital literacy, with hands-on skills in coding and instructional technology. Committed to inspiring students and fostering dynamic learning environment.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
6
6
Certification
Work History
Key Holder
Dollar General Store
Saint Cloud, FL
09.2020 - 09.2022
- As a highly skilled Key Holder Manager with seven years of experience in the retail industry, I am confident that I have the skills and knowledge to excel in this position.
- A significant part of my job involved training and managing employees. This has honed my ability to work with diverse groups of individuals and effectively communicate with them.
- I was responsible for ensuring that the store was operating at optimal levels, paying particular attention to customer satisfaction. This required highly analytical and critical thinking skills, which will be useful in evaluating the quality of content in search engines.
- I have a keen eye for detail, which is necessary for the job of a Search Quality Rater.
- As a search quality rater, problem solving is an important skill required to assess and deliver the best insights about the pages assessed.
- My ability to see issues from different perspectives, analyze possible solutions, and arrive at the most effective approach make me well-suited for this job.
- Time-management is crucial to keep up with the ever-changing nature of search engine trends, which requires managing multiple workflows and deadlines.
- My excellent time-management skills will help me keep up with the fast pace of work and deliver high-quality results.
- Critical thinking is notably important as it is the key to objectively analyzing and evaluating data in a complex environment.
- My ability to think critically will be highly valuable as I analyze and deliver unbiased feedback.
- I do have a gap in my work history because I decided to pursue further education.
- During this time, I completed my degree in Digital Marketing. This has broadened my perspective and deepened my understanding of digital marketing, search engine optimization, and user behavior.
- I believe this background knowledge will be an asset in this position as I am intimately familiar with all aspects of search functionality, from users' behavior to the underlying algorithms.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Trained and mentored new staff on sales techniques and customer service standards.
- Supervised store operations, ensuring compliance with company policies and procedures.
- Managed cash handling processes, maintaining accuracy during transactions and balancing registers.
BDC Service Representative
Starling Chevrolet
Saint Cloud, FL
03.2018 - 02.2019
- Managed customer inquiries and resolved service-related issues efficiently.
- Scheduled service appointments, optimizing technician workload and enhancing customer satisfaction.
- Maintained accurate records of customer interactions and service history in CRM systems.
- Assisted in developing promotional campaigns to increase service department engagement.
- Conducted follow-up calls to ensure customer satisfaction post-service visit, fostering loyalty.
- Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
Pizza Maker
Earth Fare Supermarket
Lake Nona, FL
09.2017 - 11.2017
- Prepared high-quality pizzas using fresh ingredients and standardized recipes.
- Operated pizza ovens and kitchen equipment to ensure optimal cooking times and temperatures.
- Managed inventory levels of pizza toppings and supplies to minimize waste and ensure availability.
- Trained new team members on proper pizza-making techniques and food safety practices.
- Developed new pizza recipes based on customer feedback and seasonal ingredient availability.
- Ensured compliance with health regulations by maintaining a clean and organized work environment.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
Fabrics Associate
Walmart Supercenter
Lake Nona, FL
05.2016 - 09.2017
- Assisted in managing inventory levels to ensure product availability and minimize stockouts.
- Executed daily operations including cash handling, customer service, and merchandise stocking.
- Collaborated with team members to enhance store presentation and maintain cleanliness standards.
- Trained new associates on operational procedures and best practices for customer engagement.
- Resolved customer inquiries promptly, fostering positive shopping experiences and loyalty.
- Coordinated with department leads to optimize product displays and promotional setups effectively.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Crew Member
RAMP Industries
Saint Cloud, FL
06.2014 - 02.2016
- Operated various kitchen equipment to prepare food items efficiently.
- Provided exceptional customer service, ensuring a positive dining experience.
- Collaborated with team members to maintain cleanliness and organization in work areas.
- Assisted in training new crew members on operational procedures and safety protocols.
- Implemented process improvements that enhanced order accuracy and reduced wait times.
- Monitored food quality and presentation standards to meet company guidelines consistently.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Associate of Science - Computer Programming And Analytics
Valencia College
Orlando, FL12.2023
Skills
- Analytical skills
- Critical thinking
- Time management
- Cash handling accuracy
- Training and mentoring
- Customer service Management
- Multitasking and prioritizing
- Flexible work schedule
- Handling complaints
- Creativity and originality
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
Certification
- Computer Information Data Specialist Training - August 1, 2023
- Customer Service SpecialistTraining - August 1, 2023
- Computer Programming: Programming Track Training - August 1, 2023
- Operations Support and Services Training - April 30, 2023
- Computer Programming Specialist: Web Development Training - April 30, 2023
- Computer Programming Specialist: Programming Track Training - December 11, 2022
Application Details
Search Quality Rater, RWS Group, 2024-05-31
Personal Information
Title: Search Quality Rater
Languages
English
Native or Bilingual
Spanish
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and mentored 12 employees.
- Completed manager training program.2
- Promoted products and encouraged customers to upgrade their existing product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Timeline
Key Holder
Dollar General Store
09.2020 - 09.2022
BDC Service Representative
Starling Chevrolet
03.2018 - 02.2019
Pizza Maker
Earth Fare Supermarket
09.2017 - 11.2017
Fabrics Associate
Walmart Supercenter
05.2016 - 09.2017
Crew Member
RAMP Industries
06.2014 - 02.2016
Associate of Science - Computer Programming And Analytics
Valencia College