Seirra Rodriguez
Las Vegas,NV
Summary
Outgoing Leasing Consultant with background in marketing initiatives and recruiting techniques. Accomplished professional skilled in issue resolution and follow-up to promote resident satisfaction. Prioritizes work, organizes records and builds trust with attention to detail and excellent multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Agent ll
Westland Real Estate Group
Las Vegas
07.2024 - Current
- Tours, Cash handling, Phone calls, Bringing In 10 new move-ins a month, Call backs, De escalation, Client retention
- Inspected vacant units and ensured they were ready for showings.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Advertised available properties through various outlets such as newspapers and online listings sites.
- Processed applications by conducting background checks and verifying references.
- Collected security deposits from new tenants.
- Maintained accurate records of all tenant leases, payments, and occupancy status.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Resolved tenant complaints regarding maintenance or other issues in a timely manner.
- Assisted in preparing legal documents such as eviction notices when necessary.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Monitored rent collection activities and pursued delinquent accounts.
- Developed marketing strategies to attract new tenants.
- Managed multiple projects simultaneously while meeting deadlines.
- Performed administrative duties such as filing paperwork and updating databases.
- Maintained a professional attitude when dealing with difficult situations or customers.
Leasing Agent
Stout Management Company
Las Vegas, NV
01.2024 - 06.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthrough, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Coordinated activities between management staff, vendors, contractors and government agencies as needed.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Shift Manager
Del Taco
Las Vegas
05.2018 - 11.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
Education
High School Diploma -
St Rose Adult Ed
true12-2024
Skills
- Effective Shift Oversight
- Cash Management
- Leadership
- Quality Assurance
- POS
- Cleaning Experience
- Serving Experience
- Team Management
- Restaurant Experience
- Aloha POS
- Cooking
- Food preparation
- Inventory control
- Serving
- Food safety
- Customer service
- Kitchen management
- Upselling
- Host/Hostess
- Property Leasing
- OneSite
- Restaurant experience
- Shift management
- Cash handling
- Conflict management
- Communication skills
- Organizational skills
- Fair Housing Regulations
- Property Management
- Time management
- Social media management
- Office Management
- Negotiation
- Kitchen Experience
- Microsoft Outlook
- Microsoft Office
- Management
- Sales
- Background Checks
- Issue Escalation
- Telephone and email etiquette
- Rent collection
- Social Media Marketing
- Contract Review
Certification
- Food Handler Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- English, Fluent
- Spanish, Fluent
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Leasing Agent ll
Westland Real Estate Group
07.2024 - Current
Leasing Agent
Stout Management Company
01.2024 - 06.2024
Shift Manager
Del Taco
05.2018 - 11.2023
High School Diploma -
St Rose Adult Ed