Seirra Upchurch
Lawndale,NC
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
Deburr Technician
Structure Medical
11.2022 - Current
- Collaborated effectively with quality control and engineering teams to address any issues or concerns related to part specifications, ensuring the final product met client expectations.
- Maintained a clean and safe work environment by adhering to safety protocols and company guidelines.
- Enhanced production quality by meticulously deburring and inspecting parts for various industries.
- Increased client satisfaction rates by consistently delivering high-quality components free from defects or imperfections.
- Assisted in training new employees on proper deburring techniques, ensuring high-quality results from all team members.
- Supported continuous improvement initiatives by actively participating in department meetings and providing valuable feedback regarding process improvements.
General Manager of Operations
Mountain Express Oil
04.2022 - 11.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
General Manager
Express Stop #4 (Sold To Mountain Express Oil)
06.2020 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
General Manager
Mello 1 LLC (Sold To Express Stop #4)
02.2015 - 07.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Store Manager
Ray Thomas Petroleum
09.2004 - 02.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Education
High School Diploma -
Mt. Pleasant High School
Concord, NCSkills
- Technical communication
- Problem Resolution
- Store maintenance
- Consultative Sales
- Regulatory Compliance
- Calm and Professional Under Pressure
- Product Sales
- Documentation
- Customer Service
- Scheduling
- Computer Skills
- Merchandise Orders and Exchanges
- Team Development
Timeline
Deburr Technician
Structure Medical
11.2022 - Current
General Manager of Operations
Mountain Express Oil
04.2022 - 11.2022
General Manager
Express Stop #4 (Sold To Mountain Express Oil)
06.2020 - 04.2022
General Manager
Mello 1 LLC (Sold To Express Stop #4)
02.2015 - 07.2020
Store Manager
Ray Thomas Petroleum
09.2004 - 02.2015
High School Diploma -
Mt. Pleasant High School
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