Seirra Upchurch
Lawndale,NC
Summary
Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
Deburr Technician
Structure Medical
Mooresville, NC
11.2022 - Current
- Collaborated effectively with quality control and engineering teams to address any issues or concerns related to part specifications, ensuring the final product met client expectations.
- Maintained a clean and safe work environment by adhering to safety protocols and company guidelines.
- Enhanced production quality by meticulously deburring and inspecting parts for various industries.
- Increased client satisfaction rates by consistently delivering high-quality components free from defects or imperfections.
- Assisted in training new employees on proper deburring techniques, ensuring high-quality results from all team members.
- Supported continuous improvement initiatives by actively participating in department meetings and providing valuable feedback regarding process improvements.
General Manager of Operations
Mountain Express Oil
Shelby, NC
04.2022 - 11.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
General Manager
Express Stop #4 (Sold To Mountain Express Oil)
Shelby, NC
06.2020 - 04.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
General Manager
Mello 1 LLC (Sold To Express Stop #4)
Shelby, NC
02.2015 - 07.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Store Manager
Ray Thomas Petroleum
Shelby, NC
09.2004 - 02.2015
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis.
- Partnered with vendors and suppliers to effectively manage and budget.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Education
High School Diploma -
Mt. Pleasant High School
Concord, NCSkills
- Technical communication
- Problem Resolution
- Store maintenance
- Consultative Sales
- Regulatory Compliance
- Calm and Professional Under Pressure
- Product Sales
- Documentation
- Customer Service
- Scheduling
- Computer Skills
- Merchandise Orders and Exchanges
- Team Development
Timeline
Deburr Technician
Structure Medical
11.2022 - Current
General Manager of Operations
Mountain Express Oil
04.2022 - 11.2022
General Manager
Express Stop #4 (Sold To Mountain Express Oil)
06.2020 - 04.2022
General Manager
Mello 1 LLC (Sold To Express Stop #4)
02.2015 - 07.2020
Store Manager
Ray Thomas Petroleum
09.2004 - 02.2015
High School Diploma -
Mt. Pleasant High School