Seishka Stone
Schenectady,NY
Summary
- RETAIL SALES/CALL CENTER
- CUSTOMER SERVICE/SUPERVISORY SKILL
- BI-LINGUAL: ENGLISH
- DEPENDABLE/RELIABLE
- OFFICE SUITE
- HANDLE COMPLAINTS
- COMMUNICATE WELL
- DATA ENTRY/BOOKEEPING
- TYPING: 56 WPM
- ADAPTABLE/FLEXIBLE
- LEARN QUICKLY
Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Housekeeping Room Attendant
Courtyard by Marriott
02.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Bistro Server
Courtyard by Marriott
02.2014 - Current
- Collaborated with kitchen staff to ensure accurate preparation and presentation of dishes according to guest specifications.
- Set up tables according to special event requirements or guest requests while adhering to the restaurant's standards.
- Conducted inventory checks regularly, ensuring adequate stock levels for uninterrupted service operations.
- Contributed to revenue growth by upselling menu items and promoting daily specials effectively.
Business Owner
Do It With Shea's Concierge and Events LLC
09.2021 - 10.2024
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Achieved significant cost savings by renegotiating service contracts without sacrificing quality or service levels.
Patient Registration Representative
Hometown Health Medical Center
06.2020 - 08.2021
- Greeted and directed patient and clinic visitors using English and Spanish
- Interact with patient/representative to gather and verify needed registration information
- Inputs patient demographic, insurance, and essential admission information accurately into a database so that appropriate billing, reporting, and analysis can be performed
- Hold financial discussions with patients regarding collection of copay, review of insurance benefits, financial obligation, initiating payment arrangements, and identifying financial assistance needs
- Completes financial screening questions to properly identify potential funding sources
Customer Service Representative II
CSRA
09.2018 - 06.2020
- Assist clients over phone, manage large amounts of incoming calls
- Keep records of customer interactions, process customer accounts and file documents
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Customer Service Representative
Time Warner Cable/Spectrum
01.2014 - 02.2018
- Answer high volume of walk-in customers respond to customers inquiries about subscriber services, product, billing and general information
- Inform and market all premium cable service and products to customers in order to maximize sells
- Schedule installations and services appointments for installation or repair utilizing computerized systems troubleshooting basic Cable TV problems such as Audio/Video inputs, remotes and Digital Settop issues
Education
B.A. - Business Administration/Human Resource
Bryant & Stratton
Albany, NY08.2018
Business Management -
Bryant & Stratton
Albany, NY08.2016
Skills
- CUSTOMER SERVICE
- DATA ENTRY
- TYPING
- RETAIL
- Call Center
- CSR
- Customer Support
- Insurance Verification
- Medical Office Experience
- Business Management
- Medical Scheduling
- Front desk
- Computer skills
- Medical receptionist
- Medical terminology
Certification
Medical Office Assistant, 01/01/08
Timeline
Housekeeping Room Attendant
Courtyard by Marriott
02.2024 - Current
Business Owner
Do It With Shea's Concierge and Events LLC
09.2021 - 10.2024
Patient Registration Representative
Hometown Health Medical Center
06.2020 - 08.2021
Customer Service Representative II
CSRA
09.2018 - 06.2020
Bistro Server
Courtyard by Marriott
02.2014 - Current
Customer Service Representative
Time Warner Cable/Spectrum
01.2014 - 02.2018
Business Management -
Bryant & Stratton
B.A. - Business Administration/Human Resource
Bryant & Stratton
Assessments
- Customer focus & orientation, Familiar, 06/01/21
- Customer service, Familiar, 08/01/21
- Sales skills, Proficient, 08/01/21
Additionalinformation - Summaryofskills
- RETAIL SALES/CALL CENTER
- CUSTOMER SERVICE/SUPERVISORY SKILL
- BI-LINGUAL: ENGLISH
- DEPENDABLE/RELIABLE
- OFFICE SUITE
- HANDLE COMPLAINTS
- COMMUNICATE WELL
- DEDICATED
- DATA ENTRY/BOOKKEEPING
- TYPING: 56 WPM
- ADAPTABLE/FLEXIBLE
- PEOPLE ORIENTED
- LEARN QUICKLY
- MOTIVATED/MOTIVATE OTHERS
- ENERGETIC
- CAPABLE
Assessments
- Customer focus & orientation, Familiar, 06/01/21
- Customer service, Familiar, 08/01/21
- Sales skills, Proficient, 08/01/21
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