Dynamic Regional Manager with proven expertise in financial management and team leadership. Successfully implemented cost-saving measures, enhancing operational efficiency and customer satisfaction. Skilled in crisis communication and property compliance, fostering strong relationships with tenants and stakeholders to drive growth and retention.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Regional Manager
De Anza Properties
05.2025 - Current
Oversaw operations and performance of 10 properties within a specific geographic region.
Developing and managing budgets, analyzing financial reports, and ensuring properties operate within budgetary guidelines.
Shadowed senior managers to understand strategic planning and execution processes.
Developing and implementing strategies to improve property performance, increase occupancy rates, and enhance property value.
Collaborated with contractors and maintenance, ensuring properties are well-maintained and in compliance with all relevant laws, regulations, and company policies.
Contributed to inventory management by tracking supplies and resources regularly.
Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
Multiple Property Manager
De Anza Properties
03.2015 - 05.2025
Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational
Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Fostered positive relationships with tenants and property owners, leading to high retention rates.
Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Conducted regular inspections of both interior and exterior of properties for damage.
Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Maximized rental income while minimizing expenses through effective planning and control.
Assistant Manager
Thompson Michie Associates
11.2013 - 03.2015
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Increased sales through effective merchandising strategies and targeted promotions.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Assistant Manager
Madison Apartment Group
03.2010 - 08.2012
Assisted in budget preparation, tracking expenditures to maintain financial control within the department.
Resolved customer inquiries effectively, enhancing service quality and promoting customer satisfaction initiatives.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Monitored sales trends to adjust pricing strategies for optimal profitability.
Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Developed marketing strategies to attract new customers, increasing foot traffic.
Assisted in budget preparation, ensuring alignment with financial goals.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Collaborated with the management team to develop strategic plans for business growth and improvement.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Increased sales through effective merchandising strategies and targeted promotions.
Leasing Agent
Rema LLC
08.2007 - 12.2009
Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
Toured property with prospective tenants and provided wealth of information in regards to its key features.
Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Performed background, reference and credit checks as part of screening process of prospective tenants.
Streamlined application processes, enhancing efficiency and reducing turnaround times for approvals.
Conducted market research to assess rental trends and competitive pricing strategies.
Collaborated with maintenance teams to address tenant concerns and improve satisfaction.
Developed marketing strategies to attract new tenants, increasing occupancy rates.
Distributed and followed up on tenant renewal notices.
Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Collected rent and tracked resident payments and information in computer system.
Kept properties in compliance with local, state, and federal regulations.
Used Yardi, On-Site, RealPage, Skyline, to keep records of financial transactions and rental applications.