Sekaitha Davis
Tucson,AZ
Summary
Proven leader in workforce development and quality assurance, with a track record of enhancing employee engagement. Skilled in onboarding processes and collaborative teamwork, I've driven significant improvements in operational efficiency and staff competency levels. Expertise in employee relations and communications ensures a cohesive, results-driven work environment.
Overview
13
13
years of professional experience
Work History
Support Technician
United States Air Force, USAF
02.2022 - Current
- Managed inventory of hardware components for timely replacement or repair as needed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained users on how to operate components and systems.
- Completed inventory counts and organized supplies.
- Implemented proactive measures to identify potential issues before they escalated, minimizing system disruptions.
- Updated documentation and produced reports.
- Assisted with aircraft and equipment transport and movement.
- Collaborated with colleagues in developing and refining maintenance procedures.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Recorded maintenance actions in aircraft logbooks.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Improved team productivity with thorough training on equipment operation and safety protocols.
- Managed inventory of parts, tools, and consumables to ensure availability for timely repairs.
- Increased overall fleet readiness by performing critical calibration tests on key components of aviation support equipment.
- Maintained detailed records of equipment status, inspection results, and maintenance actions as per regulatory requirements.
Quality Trainer Specialist
CSL Plasma
11.2020 - 01.2022
- Increased employee competency levels with regular skill assessments and individualized coaching plans.
- Championed a culture of continuous improvement by encouraging employees to identify areas for growth and actively participate in relevant training opportunities.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated the effectiveness of training materials, refining content as needed to ensure clarity and comprehension.
- Reduced defect rates through thorough monitoring of production processes and providing timely feedback to team members.
- Boosted customer satisfaction ratings by ensuring all products met or exceeded company quality standards before shipment.
- Implemented process improvements by identifying areas of weakness and designing targeted training programs.
- Enhanced product quality by conducting comprehensive training sessions for new and existing employees.
- Collaborated with cross-functional teams to develop and update standardized quality control procedures for consistent results.
- Mentored new hires during their onboarding process, providing guidance on best practices for maintaining high-quality output.
- Promoted a positive and supportive learning environment, fostering strong relationships with team members that translated into increased engagement and motivation.
- Served as a subject matter expert in quality assurance, advising management on strategies to enhance overall performance metrics.
- Evaluated employee performance on an ongoing basis, providing constructive feedback and actionable steps for improvement where necessary.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Staffing Specialist/Interim Branch Manager
People Ready
11.2019 - 11.2020
- Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
- Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
- Recruited and trained over 50 individuals to work in management, hospitality, maintenance, security detail, technology and community programs.
- Developed strong relationships with clients and hiring managers, leading to higher volume of job orders and successful placements.
- Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
- Provided exceptional customer service to both clients and candidates, fostering long-term relationships built on trust and mutual satisfaction.
- Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
- Developed and facilitated new-hire orientations.
- Collaborated with hiring managers to develop detailed job descriptions that accurately reflected the requirements and expectations of each role.
- Provided comprehensive support for temporary employees, including benefits administration, payroll processing, and conflict resolution.
- Increased overall efficiency through effective management of the applicant tracking system, ensuring accurate documentation and timely follow-up with candidates.
- Enhanced company reputation through participation in industry events, networking activities, and professional development opportunities.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Negotiated favorable contract terms with clients that benefited both parties while maintaining a high level of service quality.
- Completed human resource operational requirements by scheduling and assigning employees.
- Created and delivered HR training sessions to staff, managers and executives.
- Assisted with writing job postings and job descriptions for boards.
- Developed and implemented onboarding and orientation programs for new employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Coordinated internal training programs for fellow staffing specialists to improve overall team performance and consistency in service delivery.
- Collaborated closely with the human resources department to align staffing strategies with organizational goals and objectives.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
Behavioral Health Counselor II
Central State Prison
10.2017 - 10.2019
- Interviewed clients to coordinate required services such as treatment plans and programming needs
- Participated with mental health staff to implement a treatment plan for clients
- Explained services and necessary requirements to clients
- Assisted clients with learning how to cope and deal with addiction, substance abuse, family, parenting and stress management
- Conducted meaningful contacts quarterly, regarding any issues, crises and programming the client may need, by interviewing clients using DAP (Data, Assessment, Plan) format to assess their goals, programming plans and any crisis situations regarding their incarceration
- Receives telephone calls on multi-line telephone and refer to appropriate staff
- Received and delivered messages to staff
- Prepared and maintained the client's records programming needs and reports
- Provided basic counseling services in individual and group sessions to help them overcome dependencies and adjust to life
- Evaluated client's physical and mental condition based on interview results
- Monitored, evaluated, and recorded client progress according to measurable goals described in care plan using Microsoft Excel & Access
- Referred the findings from interview regarding the client to appropriate personnel
- Prepared memos and letters to appropriate personnel regarding the client's progress
- Demonstrated teamwork by working closely with other personnel to implement different ideas based on the client's needs
- Excelled as a team player by informing staff of easier ways to conduct interviews while following policy as well as assisting them as needed by completing meaningful contacts when assigned counselor is absent
- Provided information to the client's family regarding any assistance that may be needed through phone calls
- Addresses any issues the client was experiencing by using motivational interviewing skills such as expressing empathy through reflective listening, avoiding any confrontation and supporting self-efficacy
- Implemented motivational interviewing skills to successfully conduct an interview
- Coordinated monthly duties and organized counseling services with other personnel
- Provided case management services to over 170 clients
- Assisted veterans and non-veterans with housing assistance, upon their release
- Implemented the computerization of tracking the client's interviews through the development of a spreadsheet using Microsoft Excel to eliminate the time used writing down the information every month
- Achieved a team award from Office of Professional Standard's Annual Audit by having 100% for Vocational Education
- Facilitated Cognitive Based Instruction classes such as: Moral Reconation Therapy (group used to reduce recidivism in juvenile and adult offenders using moral reasoning), Thinking for a Change (incorporates research from cognitive restructuring theory, social skills development and the learning and use of problem solving skills), Motivation for Change (is considered an intervention rather than a program
- It reduces the resistance participants have to more intensive programming and helps them identify for themselves where they are at in their stage of change with regard to their criminal behaviors, addictions, attitudes, values, and beliefs
- Re-entry Skills Building (included instruction on resume prep, interview skills, Dress for Success, networking strategies, and identification of transition resources available in the local community and state-wide)
- Counseled with emphasis on prevention and behavior modification
- Collaborated and coordinated with other co-workers in the Central Georgia area to assist clients with overcoming barriers of employment by holding a job fair
- Coordinated and oversaw the enrollment and completion of OJT(On The Job Training) Programs by submitting a Program Data sheet (forms with program information and client information) to Operations Analyst as well as submitted certificate requests made using Microsoft Excel to Central Georgia Technical College
Storekeeper
Macon Youth Development Center
01.2015 - 09.2017
- Organized supplies in clothing supply room
- Determined proper storage methods, identification, and location based on turnover, environment factors, and physical capabilities of facilities
- Distributed supplies and merchandise daily by checking and filling clothing requests and ensuring the items are a need by checking the previous date of issuance and reason for the request through clothing issuance spreadsheet in Microsoft Excel
- Marked items using identification tags, stamps, electric marking tools, or other labeling equipment
- Ordered supplies to maintain stock
- Generated a purchase order (PO) to order merchandise and supplies
- Packed and unpacked items to be stocked in stockroom and warehouse
- Received and counted items, and recorded data manually or using Microsoft Excel
- Maintained and stored items in an orderly and accessible manner in warehouse, tool rooms, supply room, or other areas
- Verified inventory by comparing previous year inventory with current year
- Volunteered with juvenile offenders offering tutoring services in Math, English, Language Arts, Science and Social Studies
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Correctional Officer II
Pulaski State Prison
05.2013 - 12.2014
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Completed intake paperwork, fingerprints, and searches.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Interviewed inmates to obtain information and assess needs.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Supported the re-entry process for inmates by connecting them with appropriate resources, such as job training programs and community-based services.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
- Fostered supportive environment for inmate rehabilitation with educational and vocational training programs.
- Coordinated with other law enforcement personnel to exchange information.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
Receiver
Academy Sports & Outdoors
02.2012 - 12.2012
- Checked shipments for properly labeling and palletizing to reduce risk of damage.
- Verified order accuracy of orders and proactively corrected discrepancies.
- Unpacked and inspected all incoming shipments, addressing discrepancies with suppliers.
- Conducted thorough inspections of received products for quality assurance purposes, reporting any issues to management for resolution.
- Streamlined communication between warehouse departments through daily meetings and status updates on received shipments.
- Recorded incoming and outgoing shipments for accurate tracking.
- Maintained accurate records of shipments, receipts and inventories for ease of tracking.
- Contributed to improved customer satisfaction rates by promptly resolving inventory-related issues affecting order fulfillment times.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Managed incoming shipments, scheduling deliveries, and communicating with transportation carriers to resolve any issues promptly.
- Maintained a high level of knowledge regarding industry trends, regulatory changes, and best practices related to warehouse receiving operations, sharing insights with colleagues as appropriate.
- Executed quality control procedures to verify acceptable condition of goods.
- Assisted in training new team members on warehouse procedures and best practices, fostering a collaborative work environment.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Sorted and delivered materials to different work areas and staff.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Education
Master of Arts - Business Administration
American Military University
Charleston, WV12.2026
Bachelor of Science - Criminal Justice
Fort Valley State University
Fort Valley, GA08.2016
Associate of Applied Science - Criminal Justice
Middle Georgia State University
Cochran, GA05.2009
High School Diploma -
Dodge County High School
Eastman, GA05.2005
Skills
- Workforce Development
- Quality Assurance
- Onboarding Processes
- Staffing processes
- Employee Relations
- Employee Communications
- Onboarding, Training, and Development
- Collaborative team work
- Customer Service
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Support Technician
United States Air Force, USAF
02.2022 - Current
Quality Trainer Specialist
CSL Plasma
11.2020 - 01.2022
Staffing Specialist/Interim Branch Manager
People Ready
11.2019 - 11.2020
Behavioral Health Counselor II
Central State Prison
10.2017 - 10.2019
Storekeeper
Macon Youth Development Center
01.2015 - 09.2017
Correctional Officer II
Pulaski State Prison
05.2013 - 12.2014
Receiver
Academy Sports & Outdoors
02.2012 - 12.2012
Bachelor of Science - Criminal Justice
Fort Valley State University
Associate of Applied Science - Criminal Justice
Middle Georgia State University
High School Diploma -
Dodge County High School
Master of Arts - Business Administration
American Military University
Similar Profiles
MICHAEL BELLEMICHAEL BELLE
Sports Director/Fitness Supervisor at United States Air Force, USAF, Langley Air ForceSports Director/Fitness Supervisor at United States Air Force, USAF, Langley Air Force
Philip D. SpencerPhilip D. Spencer
Aircraft Generation Flight Chief at United States Air Force, USAF, MacDill Air Force BaseAircraft Generation Flight Chief at United States Air Force, USAF, MacDill Air Force Base
Susannah ParkerSusannah Parker
Protocol Assistant at United States Air Force, USAF / Air National GuardProtocol Assistant at United States Air Force, USAF / Air National Guard
Alexaa GarzaAlexaa Garza
Integrated Avionics Technician (Journeyman) at United States Air Force, USAFIntegrated Avionics Technician (Journeyman) at United States Air Force, USAF
Jazmine ArnoldJazmine Arnold
Barista at StarbucksBarista at Starbucks