Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sekani  Smith

Sekani Smith

Oakley,CA

Summary

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Account Manager/ In Home Expert

AT&T
02.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • White glove experiences directly to the customer’s door. Account Manager at AT&T are driven to connect –every interaction is an opportunity to introduce the latest technology and services, thriving on the challenge

Assistant Sales Manager

Verizon
04.2004 - 01.2024
  • Leading your team by resolving customer issues and assisting with customer transactions.
  • Encouraging your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
  • Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
  • Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
  • Monitoring inventory by restocking shelves with product, maintaining device security and managing the cleanliness of the store.
  • Leading store merchandising and planogram compliance in accordance with company expectations.

Education

Some College (No Degree) - Business Management

Ashford University
San Diego, CA

Skills

  • Product and Service Management
  • Sales Tracking
  • Staff Training and Development
  • Customer Service
  • New Employee Training
  • Customer Complaint Resolution
  • Teamwork and collaboration
  • Client relations
  • Sales development

Timeline

Account Manager/ In Home Expert

AT&T
02.2024 - Current

Assistant Sales Manager

Verizon
04.2004 - 01.2024

Some College (No Degree) - Business Management

Ashford University
Sekani Smith