Sekanni Little
Charlotte,US
Summary
By effectively determining and meeting customer needs, implementing price models, and optimizing inventory control procedures, the network is expanded. Dedicated to profit maximization through a variety of business approaches. Dedicated to profit maximization through a variety of business approaches.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
strive newhaven
New Haven, NC
06.2021 - 12.2024
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Addressed customer complaints, identified causes of problems, and provided solutions.
- Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Air Package Handler
UPS Access Point location
Charlotte, NC
05.2022 - 07.2022
- Wrapped and secured items
- Notified purchasing team of shortages or damaged goods.
Package Handler
Amazon CLT4
Charlotte, NC
09.2021 - 03.2022
- Discussed potential hazards
- Used equipment and tools
- Informed purchasing team of missing or damaged items.
Store Manager
Popeyes Louisiana Kitchen
North Haven, CT
04.2021 - 08.2021
- Trained and supervised new associates
- Managed point-of-sale systems
- Generated repeat business
- Managed daily operations
- Counted cash drawers
- Increased sales.
Temp Worker
Leasing Consultants
New Haven, CT
03.2021 - 06.2021
- Greeted potential tenants and provided information about the property.
- Maintained accurate records of prospective renters, applications and leases.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
Cashier
Popeyes Louisiana Kitchen
New Haven, CT
01.2021 - 03.2021
- Processed various payment methods
- Educated customers about promotions
- Organized and reported financial data
- Kept checkout areas clean
- Assisted customers.
Cashier
Wendy's
Raleigh, NC
09.2020 - 12.2020
- Answered customer questions
- Checked bills and coins
- Cleaned work areas
- Placed orders for supplies
- Kept accurate drawers
- Used POS system
- Assisted customers.
Cashier
McDonald's
New Haven, CT
06.2020 - 09.2020
- Processed various payment methods
- Educated customers about promotions
- Informed manager of accidents or unsafe conditions
- Trained team members
- Assisted customers.
Cashier/Food Prep
Papa Johns Pizza
Charlotte, NC
09.2019 - 03.2020
- Kept food preparation zones clean and organized
- Double-checked orders for accuracy
- Counted and tracked food stock
- Promoted customer loyalty
- Washed and sanitized dishes
- Took customer orders.
Caregiver
CityCARE Home Care Agency
North Haven, CT
03.2019 - 08.2019
- Assisted patients with personal tasks
- Supported daily living activities
- Arranged transportation.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
Junior Counselor
L.E.A.P.,Inc.
New Haven, CT
06.2017 - 08.2018
- Escorted and monitored children on field trips
- Informed parents of children's behavioral and observed social withdrawal issues
- Participated in activities with children
- Provided first aid care
- Performed conflict resolution tasks.
Management director
4Realproductions INC
New haven, CT
03.2016 - 02.2017
- Enhanced understanding of business practices
- Operated in management, events planning, marketing and customer service.
Education
High School -
Achievement First Amistad High School
01.2019
Some college (No degree) - Political Science and Government
Johnson C. Smith University
Skills
- Negotiation
- Organization
- Communications
- Problem resolution
- Relationship development
- Team building
- Budgeting
- Scheduling
Timeline
Air Package Handler
UPS Access Point location
05.2022 - 07.2022
Package Handler
Amazon CLT4
09.2021 - 03.2022
Customer Service Representative
strive newhaven
06.2021 - 12.2024
Store Manager
Popeyes Louisiana Kitchen
04.2021 - 08.2021
Temp Worker
Leasing Consultants
03.2021 - 06.2021
Cashier
Popeyes Louisiana Kitchen
01.2021 - 03.2021
Cashier
Wendy's
09.2020 - 12.2020
Cashier
McDonald's
06.2020 - 09.2020
Cashier/Food Prep
Papa Johns Pizza
09.2019 - 03.2020
Caregiver
CityCARE Home Care Agency
03.2019 - 08.2019
Junior Counselor
L.E.A.P.,Inc.
06.2017 - 08.2018
Management director
4Realproductions INC
03.2016 - 02.2017
High School -
Achievement First Amistad High School
Some college (No degree) - Political Science and Government
Johnson C. Smith University
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