Sekaria Estien
Arlington
Summary
Leadership oriented dedicated employee with strengths in customer service, sales, marketing and promotion strategies. Successful in teaching junior employees how to maximize performance. Hardworking Warehouse Associate hands on experience and excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bottle Server
JJs corner lounge
05.2024 - 01.2025
- Adhered to all food safety and quality regulations
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages
- Monitored guest satisfaction and addressed concerns promptly to ensure a positive experience
- Demonstrated strong communication skills when interacting with customers and coworkers
Bottle Server
Greddy's
04.2023 - 03.2024
- Participated in team meetings and training sessions to improve service and sales skills
- Adhered to all food safety and quality regulations
- Ensured compliance with all legal requirements regarding alcohol service
- Provided excellent customer service by anticipating guest needs and responding promptly to requests
- Trained new employees to perform duties
Warehouse Associate
Altium Packaging
12.2022 - 03.2023
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Used pallet jacks to move items to and from warehouse locations
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas
- Maintained records pertaining to inventory, personnel, orders, supplies or machine maintenance
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
General Technician
Magic In The Sky
09.2022 - 12.2022
- Followed safety practices to safeguard against injury and damage to property
- Used bolts, rivets and screws to fasten parts
- Adjusted or modified equipment to enhance equipment performance or to respond to customer requests
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties
- Maintained test equipment to safety standards to drive process integrity and data validity
- Troubleshot systems and equipment and ran tests to make effective recommendations
- Participated in training to maintain technical expertise and proficiency on applicable equipment
- Operated various diagnostic tools to determine repair plans
Warehouse Contractor
Rent The Runway
08.2022 - 10.2022
- Unloaded materials by hand or with equipment to help team meet work demands
- Contributed ideas on ways to improve or optimize warehousing procedures
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones
- Established and maintained good relations with customers, vendors and transport companies
- Lifted materials of varied weights on regular basis
- Used pallet jacks to move items to and from warehouse locations
- Monitored work areas for cleanliness and functionality and removed obstacles for safety
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities
- Recognized defective material and reported issues to management
- Identified defective, incorrect or missing merchandise and promptly reported to supervisor
- Reviewed work orders before beginning assigned tasks to prepare materials and equipment
Appointment Setter
Clean Living Incorporate
06.2022 - 08.2022
- Scheduled and confirmed appointments
- Provided exceptional customer service through effective telephone communication and follow-ups
- Maintained daily calendars, set appointments with clients and planned daily office events
- Made phone calls and sent emails to establish leads
- Provided information regarding services and policies
- Followed up with customers to boost referrals
- Briefed sales representatives on prospective client conversations, questions and needs
- Communicated with sales representatives to resolve schedule conflicts
- Updated database with lead generation information, outbound calls and inbound efforts
- Called no shows and cancellations to reschedule
Cashier
Plato's Closet
02.2022 - 06.2022
- Operated cash register, collected payments and provided accurate change
- Trained new team members in cash register operation, stock procedures and customer services
- Wrapped items and bagged purchases properly to prevent merchandise breakage
- Learned roles of other departments to provide coverage and keep store operational
- Inspected store products for damage and obtained item replacements for customers
- Processed refunds for worn, damaged and broken merchandise
- Disseminated information to customers regarding account updates, new service additions and promotional offers
- Directed cleaning, trash removal and sanitation procedures to keep aisles and register area organized
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
Warehouse Associate
UPS
03.2021 - 01.2022
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets
- Packed and labeled merchandise to prepare for loading and shipment to customers
- Received deliveries, scanned packages and updated orders in internal database
- Examined packages and goods for damage and notified vendors of replacement needs
- Identified safety hazards and notified management to determine proper resolution of issues
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas
- Loaded trucks for outbound orders and unloaded trucks for inbound orders
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment
- Packed materials and items in designated crates and boxes and properly sealed and labeled crates
Front End Cashier/Sales Associate
Marshalls & HomeGoods
09.2020 - 12.2020
- Focused attention on customers to help each feel welcomed and fully served
- Kept front end clean, neat and well-stocked with merchandise to promote customer sales
- Managed smooth flow of customers at fast-paced checkout by checking carts, assisting with bulky items and processing accurate orders
- Handled problems such as incorrect prices and missing tags independently
- Boosted interest in loyalty programs and company credit cards by skillfully promoting applications
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Answered incoming telephone calls to provide store, products and services information
- Assisted teammates with sales-processing tasks to meet daily sales goals
Cashier/Cooking Assistant
Rusty Taco
06.2019 - 09.2020
- Prepared food for service based on daily specials and chef's needs
- Grilled and deep fried various foods from meats to potatoes
- Collaborated closely with 'Inspire Brands' corporation to participate in staff meetings and resolve service, product and personnel issues
- Cleaned and sanitized kitchen equipment, utensils and work stations
- Restocked cupboards, refrigerators and service stations with new food items or supplies
- Checked inventory levels and recorded supply usage on log sheets or in company software
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory
Cashier
Carl's Jr
02.2019 - 06.2019
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Operated cash register, collected payments and provided accurate change
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness
- Helped customers find specific products, answered questions and offered product advice
- Accepted cash and credit card payments, issued receipts and provided change
- Helped with purchases, locating items and signing up for rewards programs
- Processed refunds for worn, damaged and broken merchandise
Education
Associate of Applied Science - Dental Hygiene
Tarrant County College
Fort Worth, TX06.2021
High School Diploma -
Summit High School
Mansfield, TX06.2021
Skills
- Cash Handling
- Customer Service
- POS Systems
- Pricing and Markdowns
- Inventory Stocking
- Payment Processing
- Product Scanning
- Cooperative Attitude
- Feedback Acceptance
- Cleaning and Sanitizing
- Detail-Oriented
- Honest and Ethical
- Credits and Refunds
- Sweeping and Mopping
- Shipping and Receiving
- Product Verification
- Heavy Lifting
- Attention to Detail
- Regulatory Compliance
- Safety Procedures
- Equipment Operation
- Teamwork and Collaboration
- Problem-Solving
- Quick Learner
- Motivated Team Player
- Verbal and Written Communication
- Product Packaging
- File organization
- Microsoft office
- Typing speed
Certification
- CPR Certified
- BARBICIDE Certified
- Certified Lash Technician
Timeline
Bottle Server
JJs corner lounge
05.2024 - 01.2025
Bottle Server
Greddy's
04.2023 - 03.2024
Warehouse Associate
Altium Packaging
12.2022 - 03.2023
General Technician
Magic In The Sky
09.2022 - 12.2022
Warehouse Contractor
Rent The Runway
08.2022 - 10.2022
Appointment Setter
Clean Living Incorporate
06.2022 - 08.2022
Cashier
Plato's Closet
02.2022 - 06.2022
Warehouse Associate
UPS
03.2021 - 01.2022
Front End Cashier/Sales Associate
Marshalls & HomeGoods
09.2020 - 12.2020
Cashier/Cooking Assistant
Rusty Taco
06.2019 - 09.2020
Cashier
Carl's Jr
02.2019 - 06.2019
High School Diploma -
Summit High School
Associate of Applied Science - Dental Hygiene
Tarrant County College
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