Summary
Overview
Work History
Education
Skills
Core Skills
Earlier Roles (Summarized):
Timeline
Generic

SEKENA L. TOWNSEND

RALEIGH,NC

Summary

Dynamic logistics professional with extensive experience at World Courier, excelling in shipment management and customer service. Proficient in SAP R/3 and Salesforce, I leverage strong interpersonal skills to enhance client relationships and ensure timely deliveries. Recognized for executing quality checks and resolving complex issues efficiently, driving operational excellence.

Overview

13
13
years of professional experience

Work History

Domestic Logistics Coordinator III

World Courier a Cencora Company
Cary, North Carolina
03.2018 - Current
  • Facilitated virtual and in-person training for new employees.
  • Answered routine inquiries regarding account issues, including shipment deliveries and address changes.
  • Conducted outbound calls to agent locations and major gateways, demonstrating exceptional customer service.
  • Managed inbound and outbound calls to collaborate with customers, vendors, and internal teams.
  • Ensured timely pickups and deliveries by adhering to deadlines.
  • Documented all customer interactions according to established procedures.
  • Performed root cause analysis during calls to assess shipment status.
  • Executed quality checks on shipments to maintain high standards.

International Logistics Coordinator II

World Courier a Cencora Company
Cary, North Carolina
01.2015 - 03.2018
  • Managed shipment routing on next available direct flights, assuring timely arrival

Customer Service Representative II

AmerisourceBergen Drug Corporation
Morrisville, North Carolina
07.2012 - 04.2014
  • Resolved customer issues regarding missed shipments, price adjustments, and backorders efficiently.
  • Coordinated special orders and processed quotations with field sales associates.
  • Collaborated with warehouse staff and customers to ensure effective order processing.
  • Managed customer orders through phone, fax, mail, and email channels.
  • Provided accurate product and service information to customers; escalated issues when necessary.
  • Executed data entry for order processing and retrieved previous order information as needed.
  • Facilitated backorder assistance by suggesting alternatives and contacting manufacturers for status updates.

Education

MBA - Human Resources

Strayer University
Raleigh, North Carolina
05.2022

Bachelors in Bus. Admin - Human Resource

Strayer University
Raleigh, North Carolina
05.2019

Skills

  • SAP R/3 and MS Office Suite
  • Salesforce proficiency
  • Interpersonal engagement
  • Dangerous goods certification
  • Transportation Management System (TMS)

Core Skills

Patient Support & Communication

  • Active Listening, Empathy, Conflict Resolution
  • Clear, Compassionate Communication
  • Patient Advocacy, Referral Coordination

Administrative & Technical

  • Appointment Scheduling & Confirmation
  • Data Entry, Documentation Accuracy
  • Insurance Verification, Medical Terminology Awareness
  • Confidential Record-Keeping (HIPAA-aware)

Earlier Roles (Summarized):

  • Customer Service Representative II, AmerisourceBergen: Handled inquiries, coordinated with cross-functional teams, and maintained documentation.
  • Customer Logistics Coordinator (Clinical Supplies), Johnson & Johnson: Managed documentation in SAP, maintaining strict compliance—akin to clinical record support.

Timeline

Domestic Logistics Coordinator III

World Courier a Cencora Company
03.2018 - Current

International Logistics Coordinator II

World Courier a Cencora Company
01.2015 - 03.2018

Customer Service Representative II

AmerisourceBergen Drug Corporation
07.2012 - 04.2014

MBA - Human Resources

Strayer University

Bachelors in Bus. Admin - Human Resource

Strayer University

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