Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Timeline
Generic

Sekia Berry

East Point,GA

Summary

Over 10 years of successful experience as a security officer that provides outstanding customer service. Excellent communication skills; sincere commitment to providing quality customer service. Ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills and ability to work well with others as well as alone. Received SCAD Department of Campus Safety & Security "Security Officer of the Month" for January 2016 and letter of appraisal complementing on a great job performance,

Overview

19
19
years of professional experience
1
1
Certification

Work History

CORPORATE SECURITY OFFICER

HD SUPPLY
03.2018 - Current
  • Monitored CCTV and telephone hotlines for HD Supply's Learning Development Center and various business locations across the country
  • Provides reports to leadership based on potential risk
  • (EIRL, Think Lp, Dark Site) Monitor high risk locations via CCTV as well as conducts virtual patrol to ensure associate safety
  • Receives and report any burglary alarms/trouble system calls from Tyco, SSD Alarms, or ADT Protection One
  • Determines if police dispatch is needed for any HD Supply locations
  • Provide information and assistance to associate concerning emergency, security, and general assistance
  • Coordinates information exchange during all emergency situations
  • Identifies and reports minor mechanical and security system errors
  • Seek assistance as needed
  • Prepare reports, activity logs and files on daily actions and activities associated with assigned duties
  • Create employees access badges and monitors access control for unauthorized activities via Honeywell Pro-Watch or related monitoring tool
  • Use Entrapass to create badge access
  • Use Cloud Badging to create badge profile
  • Use CoStar, LVT, Video Pilot, Inex, Rapid Eye, MaxPro and Vigil Client to review video footage when receiving alarm calls
  • Dispatch patrol officer or 911 when needed.

Assistant Manager

Dollar Tree
08.2022 - 01.2024
  • Assist with all operational tasks within the store delegated by Store Manager with main focus on front-end and sales floor operations
  • Assist with hiring, training and development of store associates as delegated by Store Manager
  • Perform Opening and closing procedures
  • Assist Store Manager in protecting and securing all company assets, including store cash.
  • Adhere to all policies and procedures including safety guidelines
  • Maintain a professional and friendly environment with customers, subordinates and supervisors
  • Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed by all associates.

Sales Associate

Dollar Tree
09.2021 - 01.2024
  • Perform basic customer service duties,
  • Assisting in sales,
  • Greeting customers,
  • Stock
  • Cashier

ASSOCIATE ENRTY/TRUCK GATE OFFICER

XPO LOGISTICS
01.2017 - 03.2018
  • As an Associate Entry I monitored the entry of XPO LOGISTICS
  • Activated and deactivated access cards upon approval
  • Monitors surveillance system and answer telephone
  • Sign trucks in and out, verifying information such as truck number, tag number, trailer number, seal number & collect BOL's
  • Scanned and emailed BOL's to receiving department and security manager.

SECURITY OFFICER

SAVANNAH COLLEGE OF ART & DESIGN DEPARTMENT OF CAMPUS SAFETY AND SECURITY
01.2010 - 01.2017
  • Monitor all internal two-way telephone, email communication, alarms and access control systems
  • Answer multiple line phone system
  • Maintain and update management systems
  • Developed and implemented security procedures
  • Sanction visitor cards to guest and verified I.D cards of students/ employees
  • Hands on experience in handling emergencies and difficult situations
  • Prepare reports in order to be able to report to managers
  • Provided superior customer service to clients
  • Proficient in Microsoft Word, Power Point, and Excel
  • Monitored surveillance system
  • Report any unusual activity to supervisor
  • Maintain records including DAR's, Incident Reports, Irregularity Reports, Maintenance Reports & Lost & Found items
  • Maintain records in a well organize & clean manner
  • Use radio to dispatch officers when needed
  • Greet customers and visitors
  • Assist in elevator entrapments, patrol interior and exterior area of property by mobile/feet
  • Presented professional appearance while providing great customer service
  • Report any unusual activity to supervisor.

CONCIERGE OFFICER

BENNINGTON TOWERS
07.2005 - 04.2006
  • Monitored surveillance system, greeted clients, answer multiple phone lines, signed guest in upon approval of client and signed guest out
  • Kept track of daily logs on DAR's, Irregularity Reports, Incidents Reports, and Lost & Found Reports.

Education

DIPLOMA -

GEORGIA PERIMETER COLLEGE
PERIMETER, GEORGIA
05.2006

SOUTHSIDE HIGH SCHOOL
05.2003

Skills

  • Customer Service
  • Security
  • Excellent Communication Skills
  • CCTV Monitoring
  • Multi-line Phone Systems
  • Dispatching
  • Alarm Systems Monitoring
  • Report Writing
  • Incident Reports
  • Visitor Monitoring
  • Active Shooter Training
  • Access Systems and Patrol
  • Facility Patrols
  • Microsoft Office

Certification

Driver's License

Additional Information

Over 10 years of successful experience as a security officer that provides outstanding customer service. Excellent communication skills; sincere commitment to providing quality customer service. Ability to think quickly and successfully handle difficult clients. Excellent interpersonal skills and ability to work well with others as well as alone. Received SCAD Department of Campus Safety & Security "Security Officer of the Month" for January 2016 and letter of appraisal complementing on a great job performance

Assessments

Customer Service Skills, Proficient, 10/01/18

Timeline

Assistant Manager

Dollar Tree
08.2022 - 01.2024

Sales Associate

Dollar Tree
09.2021 - 01.2024

CORPORATE SECURITY OFFICER

HD SUPPLY
03.2018 - Current

ASSOCIATE ENRTY/TRUCK GATE OFFICER

XPO LOGISTICS
01.2017 - 03.2018

SECURITY OFFICER

SAVANNAH COLLEGE OF ART & DESIGN DEPARTMENT OF CAMPUS SAFETY AND SECURITY
01.2010 - 01.2017

CONCIERGE OFFICER

BENNINGTON TOWERS
07.2005 - 04.2006

DIPLOMA -

GEORGIA PERIMETER COLLEGE

SOUTHSIDE HIGH SCHOOL

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