Sekithia Wilder
Summary
Dynamic leader and problem-solver with a proven track record at the US Department of State, adept in project management and team coordination. Excelled in optimizing processes, ensuring accuracy in high-volume environments, and leading teams to exceed objectives. Skilled in Microsoft Office and negotiating, with a focus on delivering exceptional customer service and achieving a 25% improvement in operational efficiency.
Overview
18
18
years of professional experience
Work History
General Clerk/Administrative Assistant
DEPARTMENT PERMITTING INSPECTION AND ENFORCEMENT
Largo
05.2023 - 12.2024
- Investigated, analyzed, and adjusted permits and ensured cases were adequately accurate within authority limits and in line with standard procedures and guidelines
- Verify by reviewing case requirements, examining documentation and calculation time, highlighting and summarizing out-of-line situations, recommending changes in operating processes, and completing reports, logs, and audit records
- Researched and problem-solving issues for DPIE customers
- Received over 150 customers in-house to help with problems with applications
- Recorded workload daily, weekly, and monthly for monthly reports on an Excel spreadsheet for upper management
- Answers emails from co-workers, customers, and upper management regarding caseloads
Lead Concierge – Certified
HireOne Staffing
Washington
12.2022 - 04.2023
- Led concierge day-to-day office operations for Bozzuto Community Luxury Apartments, serving as the first point of contact for residents, visitors, and the Property Management team
- Led a team of 3 Concierges to provide exceptional service and support for guests, residents, the building's property management team, and the landlord
- Ran all aspects of front-house operations, including vendor management, maintenance requests, and resident and reception services
- Management of facility amenities, such as shared spaces, gym, lounges, and clubhouse
- Administered reception desk, providing concierge services to over 300 units
- Answered multi-line telephone systems for residents and prospects while sustaining front desk logs for maintenance requests, lockouts, and emergencies
- Received, processed, and controlled packages from USPS, Amazon, FedEx, and UPS by logging deliveries into the Yardi application
Technician Coordinator
Prince George's County Board of Elections
Largo
02.2018 - 12.2022
- Reviewed voter registration, absentee ballots, and ballot tabulation information and conducted quality checks to ensure the accuracy and integrity of the processed mail-in ballots
- Also created a system for incoming votes for state board canvas storage and arranged all equipment and materials to be sent to the board of election warehouse
- Conducted 25% of polling site surveys for 2020 primary and general elections
- Guaranteeing that the Chief judge can supervise equipment and materials at polling sites
- Made sure each polling site was big enough for social distancing
- Recorded over 3000 electronic files and helped voters' registration information
- Coordinated election setup and breakdown canvassing, prepared instructional manuals for all chief judges and judges and oversaw polling sites
- Packed, delivered, and picked up necessary supplies from the Board of Elections headquarters
- Monitored and kept track of supplies for future elections for 243 polling sites, manually inputting data into an electronic inventory system
- The operation management team gathered all supplies for 163 polling sites for early voting and 243 election-day polling sites
Owner
Nia’s Natural Hair Care Center
12.2006 - 07.2018
Support Service Specialist
US DEPARTMENT OF STATE
WASHINGTON
- Coordinated and laid a team of 20 or more in-office renovation projects, scheduled and met with directors to give updates and receive approval
- Arranged project RFPs (Request for Proposal), analyzed bids, and charted results for presentation to the Director of Facilities and Operations
- Proceeded with account reconciliations and analyses supporting month-end/quarter-end financials and helped maintain the integrity of accounting/financial data
- Collaborated closely with project managers, planning projects and preparing documents for renovations and inventory for bureaus each year
- Prepared financial and progress reports and communicated information to the bureau’s director
- Assembled team twice yearly for inventory for IT equipment, furniture, and Cellular phones
- Processed travel vouchers and time and attendance for 30 employees within the bureau
Education
Management Studies - Management Studies, Human Resources Management
University of Maryland Global Campus
Adelphi, Maryland03.2025
Business Administration Associate Degree - Business Administration
Wake Technical Community College
Raleigh, NC05.2017
Skills
- Problem-solving
- Negotiating
- Project Management
- Inventory
- Purchasing
- Organizing
- Team lead
- Microsoft Office
- Time management
- Budgeting
- Custom Service
- Training
- Project Planning
Technology And Tools
- Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Teams)
- KeyTrack
- TalentSpace
- BuildingLinks
- Mobile Doorman
- Rent Cafe
- Momentum
- Epermits
- Eplan (Project Dox's)
- Language Interpretation Telephone System
- Electronic filing system
- Fax machine
Acknowledgements
- Highly experienced in answering and accepting over 500 customers within a month regarding the status of applications and guiding customers on all Department applications.
- Showed skills in finishing audits 60% faster than ever with 100% accuracy.
- Applied data entry into Excel spreadsheets and Momentum applications for refunds, cancellations, and renewals.
- Coached and trained over 3000 chief judges and judges on electronic E-poll books and voting units for primary and general elections.
- Trusted with leading the audit team to count over 300,000 election ballots and prepare election audit reports for county election certification.
- Motivating and coaching employees to improve performance for customer service.
- Coordinated and organized renovation projects.
- Researched and negotiated contracts for ongoing projects.
- Prepared travel vouchers and attendance; led security team; organized and set up breakdowns of conferences, meetings, and parties for offices.
- Ordered supplies and equipment for 150 employees.
- Secured fleet for staff and upper management.
- Negotiated contracts with vendors, contractors, and Verizon for services and security for the bureau’s secretary and renovation projects.
Timeline
General Clerk/Administrative Assistant
DEPARTMENT PERMITTING INSPECTION AND ENFORCEMENT
05.2023 - 12.2024
Lead Concierge – Certified
HireOne Staffing
12.2022 - 04.2023
Technician Coordinator
Prince George's County Board of Elections
02.2018 - 12.2022
Owner
Nia’s Natural Hair Care Center
12.2006 - 07.2018
Support Service Specialist
US DEPARTMENT OF STATE
Management Studies - Management Studies, Human Resources Management
University of Maryland Global Campus
Business Administration Associate Degree - Business Administration
Wake Technical Community College
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