Sekoia Bell
Columbus,OH
Summary
Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Stocker Associate
Walmart Distribution Center
Grove City, OH
12.2021 - Current
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Verify and cut open freight, place in the correct location for our picker associates
Customer Service Representative
American Electric Power, AEP
Groveport, OH
08.2018 - 06.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Safelite Solutions
Columbus, OH
01.2018 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Filed insurance claims for customers who’s vehicles were damaged or involved in car accidents
Customer Service Representative
Iqor
New Albany, OH
09.2013 - 11.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Education
St Francis DeSales
Columbus Ohio06.2010
Skills
- Collaborative Team Work
- Stocking and Replenishing
- Customer Loyalty
- Performance Goals
- Organization and Categorization
- Checking Supplies
- Motivated Team Player
- Attentive to Detail
- Team Meetings
Timeline
Stocker Associate
Walmart Distribution Center
12.2021 - Current
Customer Service Representative
American Electric Power, AEP
08.2018 - 06.2021
Customer Service Representative
Safelite Solutions
01.2018 - 06.2018
Customer Service Representative
Iqor
09.2013 - 11.2015
St Francis DeSales
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