Sela Escamilla
Corpus Christi,Texas
Summary
Dependable Membership Consultant eager to build strong customer relationships and take advantage of sales opportunities. Driven and responsible with a professional look and approach. Top-notch organizational, communication, and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Member Con
Security Service Federal Credit Union
Corpus Christi, Texas
04.2022 - Current
- Conducted outbound calls to follow up with new accounts or check in with inactive accounts.
- Assisted in opening new accounts for members.
- Participated in marketing events such as health fairs or community events.
- Assisted other departments when needed including loan processing or collections activities.
- Processed deposits, withdrawals, transfers and loan payments.
- Provided feedback on areas of improvement identified during internal audits.
- Resolved member complaints in a timely manner.
- Maintained accurate records of all transactions conducted at the teller window.
- Adhered to operational policies and regulations established by the Credit Union.
- Attended training sessions for product knowledge updates.
- Explained the features of various products and services available to members.
- Communicated with members regarding account information, transactions and inquiries.
- Verified compliance with applicable laws and regulations governing credit union operations.
- Supported branch management with projects related to sales goals or strategic initiatives.
- Provided excellent customer service to members and potential members.
- Monitored security procedures within the branch environment.
- Reconciled discrepancies between teller work and computer system totals.
- Performed daily ATM balancing activities as needed.
- Cross-sold additional products and services to existing members.
- Educated members on the benefits of using online banking tools.
- Balanced cash drawer daily and prepared currency transaction reports as required by regulation.
- Offered guidance on how to best use credit union services to meet their financial needs.
- Built high-performing teams, personally interviewing, hiring, training and coaching new members and continuously appraising performance and resolving shortcomings.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling, and exceptional service.
- Conducted tours of facility while establishing relationships and targeting prospective member goals and needs.
- Converted leads into prospects and booked appointments to achieve sales quota.
- Emphasized and enforced company objectives to reaffirm and validate member expectations.
- Participated in fairs, grand openings and other community and sponsorship events to promote organization.
- Recognized security risks to properly handle situations.
- Produced sales documents, finalized deals and filed records.
- Posed as models for advertising, artistic creation and display of goods.
Branch Supervisor
First Convenience Bank
Corpus Christi , TX
07.2021 - 04.2022
- Promoted new products and services offered by the bank to existing customers.
- Reconciled discrepancies between daily transaction records and general ledger accounts.
- Performed annual reviews of all personnel files including job descriptions and qualifications.
- Implemented strategies to increase customer satisfaction ratings within the branch.
- Conducted regular staff meetings to discuss customer service issues and set goals.
- Collaborated with senior management on strategic planning initiatives.
- Analyzed customer data to identify trends in customer behavior.
- Established performance standards, monitored employee productivity, and provided feedback on performance.
- Provided guidance and support to branch staff in daily operations.
- Identified areas of improvement for operational efficiency at the branch level.
- Monitored cash levels in teller drawers to ensure accuracy of balances.
- Implemented new policies and procedures to improve efficiency.
- Processed deposits, withdrawals, transfers or other transactions as needed.
- Assisted customers with loan applications, account inquiries or other banking needs.
- Resolved customer complaints promptly and professionally.
- Managed day-to-day operations such as scheduling shifts for employees and ordering supplies.
- Resolved customer complaints regarding services rendered by the bank.
- Ensured compliance with banking regulations, laws, and policies.
Education
High School Diploma -
Roy Miller High School
Corpus Christi, TX06-2015
Skills
- Marketing knowledge
- Money Transfer Systems
- Customer Relations
- Sales expertise
- Documentation abilities
- Team Training
- Sales strategy
- Issue Resolution
- Member service and support
- Task Delegation
- Compliance Monitoring
- Sales Strategies
- Team Management
- Customer Service
- Relationship Building
Languages
Spanish
Limited
Timeline
Member Con
Security Service Federal Credit Union
04.2022 - Current
Branch Supervisor
First Convenience Bank
07.2021 - 04.2022
High School Diploma -
Roy Miller High School
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