Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sela Flory

Greenville,OH

Summary

Dynamic and compassionate professional with a diverse background spanning healthcare and hospitality, including a pivotal role at Access Hospital Dayton. Excelled in patient care with vital signs monitoring and empathetic support, alongside proven multitasking and customer service skills. Achieved increased patient and guest satisfaction through attention to detail and effective team collaboration.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Access Hospital Dayton
03.2021 - 09.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
  • Provided emotional support to patients and families, easing their stress and anxiety during hospital stays.
  • Collected and documented patient information to aid in accurate medical record keeping.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Supported needs of 20+ residents under short-term care.

Server

The Inn At Versailles
05.2019 - 04.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained clean and orderly dining area for enjoyable guest experience.

Catering Coordinator

Panera Bread
12.2015 - 07.2017
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Elevated guest experience by attentively addressing dietary restrictions and special requests from attendees.
  • Streamlined catering operations by efficiently managing inventory and food ordering processes.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Fostered a positive work environment for staff members, encouraging teamwork and open communication among colleagues.

Kitchen Prep Cook

Bob Evans Restaurant
09.2014 - 05.2016
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Contributed to positive team environment through effective communication and collaboration with staff members.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Handled high-volume prep work efficiently, ensuring all ingredients were prepared accurately and promptly.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Managed multiple tasks simultaneously while maintaining attention to detail under pressure during busy shifts.
  • Operated kitchen equipment safely and maintained its cleanliness after use for continued functionality throughout shift.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Assisted in training new hires, sharing expert knowledge and techniques for improved performance.
  • Maintained food safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Managed opening and closing shift kitchen tasks.

Education

High School Diploma -

Homeschooled
Greenville, OH
06-2014

Skills

  • Vital signs monitoring
  • Patient Observation
  • Patient Services
  • CPR Certification
  • Empathy and Compassionate Care
  • Attention to Detail
  • Direct Patient Care
  • Emotional and Social Support
  • Documenting behaviors
  • Blood Glucose Testing

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.

Timeline

Patient Care Technician

Access Hospital Dayton
03.2021 - 09.2024

Server

The Inn At Versailles
05.2019 - 04.2020

Catering Coordinator

Panera Bread
12.2015 - 07.2017

Kitchen Prep Cook

Bob Evans Restaurant
09.2014 - 05.2016

High School Diploma -

Homeschooled

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Sela Flory