Sela McCarver
Detroit,MI
Summary
Driven Administrative Office Manager with a proven track record at Access Behavioral Care PLLC, enhancing office operations and patient satisfaction. Expert in office administration and project management, with strong analytical skills. Excelled in maintaining HIPAA compliance and improving efficiency. Well versed in patient, client, and employee relations; Leading to overall work place satisfaction.
Overview
4
4
years of professional experience
Work History
Administrative Office Manager
Access Behavioral Care PLLC
11.2022 - Current
- Update reports, manage accounts, and generate reports for company database.
- Managed benefits administration to ensure accuracy and compliance with company policies.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintain confidential paperwork and requisitions per state and federal guidelines
- Manage, complete, fill in, return, & process patient resource applications including, but no limited to: SSI, SSD, Housing, & Insurance/Income assistance
- Create a welcoming office environment by maintaining clean, organized spaces for staff use.
Patient Service Specialist
Michigan Healthcare Professionals: Oncology
11.2020 - 08.2022
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Correspondence liaison for all patients under the critical care of 6 Oncologists on site
Education
Bachelor of Arts - Psychology & Sociology
Michigan State University
East Lansing, MI05.2018
Skills
- Analytical skills regarding policy and documentations
- Office Administration & Project Management
- Account Reconciliation, Settlement, & Agreement
- Microsoft Word, PowerPoint, Excel, & Outlook
Timeline
Administrative Office Manager
Access Behavioral Care PLLC
11.2022 - Current
Patient Service Specialist
Michigan Healthcare Professionals: Oncology
11.2020 - 08.2022
Bachelor of Arts - Psychology & Sociology
Michigan State University
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