Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selah Dunn

Dayton

Summary

Dynamic Medical Office Assistant with a proven track record at Willamette Valley Clinics, excelling in patient relations and office administration. Skilled in HIPAA compliance and adept at multitasking, I foster strong relationships while ensuring accurate data entry and compassionate care, enhancing patient experiences with professionalism and empathy and office efficiency.

Overview

3
3
years of professional experience

Work History

Medical Office Assistant

Willamette Valley Clinics
07.2023 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Athena Health to schedule appointments for doctor visits and procedures.
  • Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Improved office communication by promptly relaying messages between patients and healthcare providers.
  • Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
  • Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.

Medical Receptionist

Cascade Infectious Disease And Infusion, LLC
08.2022 - 05.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Direct Support Professional

Essential Services LLC
04.2022 - 07.2022
  • Maintained clean, safe, and well-organized environment for clients.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Education

Associate of General Studies - Medical Assisting

Chemeketa Community College
Salem, OR
08-2025

General Education

Dayton High School
Dayton, OR
06-2022

Skills

  • Multitasking and organization
  • Computer skills
  • Problem-solving
  • HIPAA regulations and compliance
  • Data entry
  • Office administration
  • Phone and email etiquette
  • Workload management
  • Behavior redirection
  • Compassionate caregiving
  • Relationship building

Timeline

Medical Office Assistant

Willamette Valley Clinics
07.2023 - Current

Medical Receptionist

Cascade Infectious Disease And Infusion, LLC
08.2022 - 05.2023

Direct Support Professional

Essential Services LLC
04.2022 - 07.2022

Associate of General Studies - Medical Assisting

Chemeketa Community College

General Education

Dayton High School

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