Selah Dunn
Dayton
Summary
Dynamic Medical Office Assistant with a proven track record at Willamette Valley Clinics, excelling in patient relations and office administration. Skilled in HIPAA compliance and adept at multitasking, I foster strong relationships while ensuring accurate data entry and compassionate care, enhancing patient experiences with professionalism and empathy and office efficiency.
Overview
3
3
years of professional experience
Work History
Medical Office Assistant
Willamette Valley Clinics
254 NE Norton Lane, McMinnville, OR 97128
07.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient information and insurance details for accurate electronic medical records.
- Used Athena Health to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Enhanced team collaboration by maintaining open lines of communication and supporting staff needs.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
Medical Receptionist
Cascade Infectious Disease And Infusion, LLC
2720 Commercial Street SE Salem OR 97302
08.2022 - 05.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Direct Support Professional
Essential Services LLC
536 NE Baker St, McMinnville, OR 97128
04.2022 - 07.2022
- Maintained clean, safe, and well-organized environment for clients.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Education
Associate of General Studies - Medical Assisting
Chemeketa Community College
Salem, OR08-2025
General Education
Dayton High School
Dayton, OR06-2022
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations and compliance
- Data entry
- Office administration
- Phone and email etiquette
- Workload management
- Behavior redirection
- Compassionate caregiving
- Relationship building
Timeline
Medical Office Assistant
Willamette Valley Clinics
07.2023 - Current
Medical Receptionist
Cascade Infectious Disease And Infusion, LLC
08.2022 - 05.2023
Direct Support Professional
Essential Services LLC
04.2022 - 07.2022
Associate of General Studies - Medical Assisting
Chemeketa Community College
General Education
Dayton High School