Selah Harjo
San Francisco,CA
Summary
Dedicated and experienced customer service professional with a proven track record of delivering exceptional service, enhancing customer satisfaction, and building positive client relationships. Strong communication, problem-solving, and organizational skills, with a focus on exceeding key performance indicators (KPIs) in various customer-facing roles.
Overview
6
6
years of professional experience
Work History
Accounts Receivable Specialist
QuestEquity
03.2024 - Current
- Oversee the management of incoming payments related to the sale of home contracts to wholesalers, ensuring accurate recording and timely reconciliation of all accounts
- Maintain detailed records of financial transactions, demonstrating strong cash handling skills and attention to detail, crucial for processing payments efficiently
- Collaborate with the finance team to ensure that all funds are accounted for and properly allocated, directly supporting the company's financial health.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Bank Teller
Wells Fargo
09.2023 - 03.2024
- Provided excellent customer service to clients by conducting daily cash consolidations, preparing branch reports, and reconciling transactions in accordance with the bank's procedures
- Supported the branch's financial operations with accuracy and attention to detail, ensuring smooth day-to-day banking activities.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Customer Service Representative
Chewy
09.2022 - 07.2023
- Exceeded customer satisfaction goals by consistently meeting company KPIs
- Assisted over 70 customers daily, providing expert guidance on purchasing decisions and product details to enhance the customer experience
- Demonstrated strong self-management and focus to handle a high volume of customer interactions efficiently
- Processed returns and replacements, handling customer complaints to improve overall satisfaction.
Server
Olive Garden
02.2022 - 09.2022
- Maintained order efficiency and communication with kitchen staff, receiving numerous recommendations from satisfied customers
- Increased daily beverage sales through in-depth knowledge of wine, cider, and beer
- Suggested appropriate menu options for customers with food allergies and upsold high-profit items to boost sales
- Resolved customer and employee complaints to maintain a positive dining experience.
Shift Leader
Subway
04.2019 - 11.2020
- Managed team productivity, ensuring tasks were completed to meet business and customer needs
- Maintained composure under pressure, effectively handling escalated customer service scenarios.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Retail Merchandise Processor
Goodwill
05.2018 - 04.2019
- Arranged and replenished merchandise on the sales floor, creating visually appealing displays and maintaining optimal stock levels.
- Labeled and evaluated new merchandise for quality, ensuring proper placement in designated storage areas.
- Tracked inventory levels and organized product displays to optimize customer shopping experiences.
- Coordinated intake of up to 2 large shipments per day.
Education
Associates of Motion Pictures And Television - Film And Video Production
Academy of Art University
San Francisco, CA08.2026
Dental Assistant -
UEI College
Glendale, AZ06.2021
Skills
- Attention to Detail
- Customer Account Management
- Cash Flow Management
- Fraud Detection
- Data Entry and Accuracy
- Bank Reconciliation
- Time Management
- Problem Solving
- Critical Thinking
- Typing (WPM)
- Regulatory Compliance
- Financial Reporting
- Accounts Payable
- Financial Analysis
- Risk Management
Timeline
Accounts Receivable Specialist
QuestEquity
03.2024 - Current
Bank Teller
Wells Fargo
09.2023 - 03.2024
Customer Service Representative
Chewy
09.2022 - 07.2023
Server
Olive Garden
02.2022 - 09.2022
Shift Leader
Subway
04.2019 - 11.2020
Retail Merchandise Processor
Goodwill
05.2018 - 04.2019
Associates of Motion Pictures And Television - Film And Video Production
Academy of Art University
Dental Assistant -
UEI College
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