Selah Jeffers
Costa Mesa,CA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Server
Memphis Cafe
04.2022 - Current
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Gained further knowledge on cocktails and wine
Server
Playa Mesa Mexican
01.2019 - 03.2020
- (Server)
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned effective communication and teamwork skills amongst coworkers and fellow servers
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
The Den Cafe
01.2018 - 01.2019
- Server)
- Gained serving experience waiting on tables, skills and serving etiquette
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Administrative Assistant
Lisa Vorce Co
01.2016 - 10.2018
- Wedding and event planner
- Gained experience working in high-stress/ fast- paced and demanding environments
- Required multitasking and the importance of getting things done efficiently and paying attention to detail
- Lisa@lisavorce.com/ (310)-927-1696
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Clinical Psychology
California State University - Fullerton
Fullerton, CA05.2024
Psychology
Orange Coast College
2021
undefined
Costa Mesa High School
2018
Skills
- Food and Beverage Pairings
- High-Volume Dining
- Order Accuracy
- Suggestive Selling
- Dining Customer Service
- Menu Memorization
- Dining Crew Workflow Optimization
Timeline
Server
Memphis Cafe
04.2022 - Current
Server
Playa Mesa Mexican
01.2019 - 03.2020
Server
The Den Cafe
01.2018 - 01.2019
Administrative Assistant
Lisa Vorce Co
01.2016 - 10.2018
Clinical Psychology
California State University - Fullerton
Psychology
Orange Coast College
undefined
Costa Mesa High School
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