Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selah McNally

Wichita,KS

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

3
3
years of professional experience

Work History

Server

Buffalo Wild Wings
05.2023 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Checked guests' identification before serving alcoholic beverages.

Server Assistant/Expo

Buffalo Wild Wings
07.2021 - Current
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Greeted customers warmly to provide exceptional customer service.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Assisted with dining room set up prior to and after service period.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Arranged furniture and supplies to support seamless special events, buffets and banquets.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted wait staff with timely food delivery and guest requests.

Cashier/Hostess

Buffalo Wild Wings
05.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Barista

Dutch Bros
02.2023 - 07.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Used POS system to accurately enter orders and process payments.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Education

High School Diploma -

Verdigris High School
Claremore, OK
05.2023

Skills

  • Food Running
  • Table Setting
  • Daily Specials Memorization
  • Table Bussing
  • Order Delivery Practices
  • Guest Engagement
  • Beverage Preparation
  • Hospitality Service Expertise
  • Order Accuracy
  • Relationship Management
  • Multitasking Abilities
  • Cool Under Pressure

Timeline

Server

Buffalo Wild Wings
05.2023 - Current

Barista

Dutch Bros
02.2023 - 07.2023

Server Assistant/Expo

Buffalo Wild Wings
07.2021 - Current

Cashier/Hostess

Buffalo Wild Wings
05.2021 - Current

High School Diploma -

Verdigris High School

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Selah McNally