Selah Novak

Handle 100+ inbound and outbound calls daily to schedule appointments, assist customers, and support sales and service operations. Build quick rapport, manage follow-ups, and coordinate with team members to ensure a smooth customer experience. Maintain detailed notes and follow-ups in CRM to support customer retention and workflow efficiency.

• Execute sales process of lead generation, follow up, and close.
• Greet members and emphasize and reinforce objectives of the club as a fitness and wellness provider.
• Answer incoming calls with positive energy and a smile to help customers with questions that they may have about membership and classes.
• Present available services to new and current members.

• Completed monthly cost claims and processed employee timesheets efficiently.
• Conducted data entry tasks to maintain accurate records.
• Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.