Summary

Overview

Work History

Education

Skills

Additional Information

Timeline

Selah Painter

Portland,OR

Summary

Mission-driven and compassionate professional dedicated to delivering exceptional, resident-centered care through strategic coordination, vision, relationship-building, and service excellence. Skilled in process implementation, problem-solving, and fostering engagement to enhance the resident experience. A diplomatic, results-driven collaborator who leads with integrity, empathy, and purpose—committed to advancing organizational mission and creating a lasting, positive impact.

Overview

years of professional experience

Work History

Resident Services Coordinator

Mary's Woods

05.2023 - Current

Leads the full move-in process for internal and external independent living residents, ensuring a smooth and personalized transition.
Serves as the primary point of contact for new residents during their first 90 days, helping manage community connections, attending events, answering questions, facilitating solutions and enhancing resident satisfaction.
Collaborates cross-functionally with sales, facilities and resident facing teams to optimize move-in logistics, renovation selections, and welcoming experience.
Establishes communication channels with residents and families from the start to foster engagement, trust, and transparency.
Designs and implements personalized and comprehensive orientation program, including campus tours, departmental introductions, and 1-1 portal training.
Facilitates independent living renovation appointments, custom selections, ongoing communication with renovation team and estimate payment coordination.
Oversees weekly meetings with the sales team and renovation coordinator to ensure accurate detail and timelines.
Develops strategies and processes to enhance the resident experience with creativity, collaboration, and engagement opportunities
Works with all departments to ensure high communication, workflow, service initiatives and all new resident facing interactions are efficient and enhanced.
Cultivates a collaborative environment with the standing resident welcoming committee, resulting in improved resident relationships communication and a stronger community bond.

Chief Operating Officer

Luminesce Group, LLC.

08.2021 - 05.2023

Oversaw client relations, company communications strategy and process management of organization.
Coordinated and implement strategic planning for client consulting and events.
Collaborated to customize and execute client offsite workshops fostering team building, problem solving, goal setting and collaboration.
Evaluated existing plans and processes to identify opportunities for organizational improvement and superior customer service.

Aging Life Care Manager

Aging Advisors PDX

06.2020 - 08.2021

Provided professional assessments of client's environment, identified current needs, and provided useful recommendations for health and safety needs.
Coordinated and accompanied clients to medical appointments.
Consulted with clinicians to devise and manage effective ongoing care plans for clients.
Developed and established relationship with clients and helped to serve as point of contact with clients, their families and care team.
Connected clients and families to important community resources.
Provided crisis intervention in urgent/emergent situations.
Participated in leading and generating ideas for life enhancement opportunities with clients.

Project Accountant

CH2M ENGINEERING

04.2006 - 06.2016

Consistently worked with new client accounts both domestically and internationally with multiple off-site project teams by evaluating necessary client needs and appropriate project planning implementation.
Successfully navigated complicated project delivery concerns with project team members in order to reach quality outcomes.
Researched and resolved billing issues specific to client requests and project management policies.
Partnered with project and business managers to facilitate problem solving sessions in order to meet or exceed performance goals.
Provided leadership and training on complex project tasks and assignments to new accounting personnel.
Responsible to understand, review and deliver on client agreements & contracts.
Analyzed prior delivery processes and uncovered more efficient methods in order to deliver highest quality service.

Guest Service Supervisor

THE HEATHMAN HOTEL

11.2004 - 03.2006

Supervised guest service staff for a 150 room full service boutique hotel.
Coordinated and assisted in training new staff members as full service concierge professionals.
Kept records of room availability, guests' accounts, operating systems, and led a team to carry out all concierge related responsibilities.
Oversaw and orchestrated timely solutions with multiple staff departments when guests reported issues.
Created employee schedules and managed weekly time-sheets.
Participated in implementing and cultivating creative ideas in order to improve the quality of the hotel guest experience and strengthen team moral.
Maintained high employee satisfaction and performance with hands-on and collaborative style.

Residential Director

SARASOTA COMMUNITY SCHOOLS

10.2001 - 08.2004

Collaborated with school directors, staff, teachers and parents to coordinate ongoing educational and care coordination plans for students.
Consistently communicated with parents regarding coordinating student schedules, personal care needs, and ongoing questions.
Streamlined operations by effectively managing staff schedules, and resources for efficiency.
Collaborated with residential team to maximize effective and efficient operations using team feedback.
Promoted culture of respect and understanding among students and staff.