Selah Royer
Battle Ground,Washington
Summary
Patient and hardworking candidate successful at problem-solve with a positive attitude. Over five years of public speaking experience. Experienced in cross-cultural communication. Ability to disseminate information clearly and with enthusiastically.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Assistant Language Teacher
Japan Exchange And Teaching Program
Shimonoseki, Japan
04.2022 - 08.2023
- Taught English to high school students in Japan.
- Coordinated with Japanese teachers to create and implement English lesson plans in accordance with prefecture curriculum.
- Reviewed classroom performance data to evaluate subject understanding.
- Mentored students needing extra time and assistance to learn.
- Maintained a welcoming and enthusiastic attitude inside and out of the classroom.
- Presented about American Culture using Powerpoint and Google Slides.
Urgent Care Patient Service Representative
The Vancouver Clinic
Vancouver, WA
07.2021 - 04.2022
- Collected copayments and compiled daily financial records.
- Managed patient check-in and registration process, confirming data accuracy and completeness.
- Assisted patients in filling out various paperwork such as patient information, billing, motor vehicle accident, and workman’s compensation.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified patient insurance eligibility and entered patient information into electronic health record system.
- Responded to customer calls to answer questions about policies, appointments, and clinic hours.
- Greeted and assisted patients with check-in procedures
- Trained new staff on electronic filing, phone etiquette and other office duties.
Patient Liaison
The Vancouver Clinic
Battle Ground, Washington
04.2021 - 07.2021
- Answered patient's questions and pointed individuals in right directions.
- Acted as first point of contact for patients and employees.
- Displayed friendly, outgoing, and professional behavior to create
- Monitored lobby activity to maintain safe and secure environments.
- Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
- Distributed medical grade face masks to patients.
- Maintained safe and sanitary environment by conducting regular disinfecting and cleaning measures.
- Followed CDC guidelines closely to establish accuracy and compliance with COVID-19 protocols.
Education
Bachelor of Arts - Theatre Arts
Western Washington University
Bellingham, WA 09.2015 - 06.2020
Certificate And Minor - Teaching English To Speakers of Other Languages
Western Washington University
Bellingham, WA 05.2001 -
Skills
Excellent interpersonal skills
Written communication
Public speaking
Microsoft suite
Google suite
Cross cultural communication skills
Epic EHR (electronic health record) software experience
Problem solving
Certification
Teaching English to Speakers of Other Languages
Timeline
Assistant Language Teacher
Japan Exchange And Teaching Program
04.2022 - 08.2023
Urgent Care Patient Service Representative
The Vancouver Clinic
07.2021 - 04.2022
Patient Liaison
The Vancouver Clinic
04.2021 - 07.2021
Teaching English to Speakers of Other Languages
06-2020
Bachelor of Arts - Theatre Arts
Western Washington University
09.2015 - 06.2020
Certificate And Minor - Teaching English To Speakers of Other Languages
Western Washington University
05.2001 -