Selah Santos
Forney,Texas
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Aircraft Maintenance Technician with team-player mentality and safety-driven approach. Knowledgeable about completing inspections and reading technical documentation
Overview
11
11
years of professional experience
Work History
Fighter Aircraft Maintainer
United States Air Force Reserve Command
2017.01 - Current
- Conduct daily inspections to ensure proper functionality of aircraft Perform necessary servicing such as refueling, oil changes, tire changes, system flushing, etc
- Troubleshooting system failure Replacing or repairing defective aircraft parts
- I've troubleshooted and repaired a potential aircraft start failure by assembling a team to remove parts that were not functioning properly and repair them so that they will be reinstalled
- Assisted with a successful engine run test to ensure proper function of repaired part.
- Maintained repair logs to document all corrective and preventive aircraft maintenance.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Diagnosed faults and developed resolution plans.
- Removed components such as landing gear, engines, and flight control.
- Inspected airframes to detect wear and other defects.
- Obtained fuel and oil samples to check for contamination.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Troubleshot mechanical, hydraulic, pneumatic and electrical systems and tested equipment following repairs.
- Recorded maintenance actions in aircraft logbooks.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Assisted with aircraft and equipment transport and movement.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
Food Service Worker
Buc-ee's
2021.12 - 2022.12
- Prepare fresh fruit and vegetables, cold cut meat and cheese trays and freshly cooked food for consumption
- Make made to order food for customers restocking beef jerky preparing fresh meat such as brisket, turkey, and pork to be cooked and served
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Greeted customers and answered inquiries regarding menu items and specials.
- Monitored food quality and freshness throughout day.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Stored food in designated containers and storage areas to prevent spoilage.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Portioned and wrapped food to place directly on plates for service to patrons.
Small Package Handler Seasonal
RSR Group
2020.05 - 2020.09
- While working at RSR Group, my task included merchandise accountability, ensuring all items ordered were present and in the right quantity, scanning and packaging
- If any items were missing or defective, it was my responsibility to get what was missing to fulfill the order.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Merchandise Associate
Sam's Club
2019.09 - 2020.03
- Fulfill grocery orders made online by Sam's Club member
- Greeted, serviced and thanked all customers.
- Verified products appeared at correct locations in proper quantities.
Server Shift Leader, Server, Bartender
Genghis Grill - Build Your Own Stir Fry
2014.01 - 2017.08
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Served high customer volumes during special events, nights, and weekends.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Agent/Customer Service
Teleperformance
2015.01 - 2015.09
- Booked car rentals, flights, and hotels for AMEX credit card holders
- changed flights for AMEX members if necessary
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered any questions members had or directed them to correct departments.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier
Chevron
2013.01 - 2013.12
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Checked personal identifications during alcohol and tobacco sales.
Education
High School Diploma -
Harker Heights HS
Harker Heights, TX06.2012
Skills
- Performing Maintenance
- Removing Parts
- Hazardous Materials
- Sample Checking
- Corrosion Control
- Assembly Installation
- Installing Equipment
- Safety Regulations
- Hydraulic and Pneumatic Systems
- Aircraft Mechanics
- Contamination Control
- Power Tool Operation
- Lubricating Gears
- Scheduled Services
- Towing Aircraft
- Inspect Airframes
- Aircraft Launch
- Aircraft Recovery
Additional Information
- Authorized to work in the US for any employer
Timeline
Food Service Worker
Buc-ee's
2021.12 - 2022.12
Small Package Handler Seasonal
RSR Group
2020.05 - 2020.09
Merchandise Associate
Sam's Club
2019.09 - 2020.03
Fighter Aircraft Maintainer
United States Air Force Reserve Command
2017.01 - Current
Agent/Customer Service
Teleperformance
2015.01 - 2015.09
Server Shift Leader, Server, Bartender
Genghis Grill - Build Your Own Stir Fry
2014.01 - 2017.08
Cashier
Chevron
2013.01 - 2013.12
High School Diploma -
Harker Heights HS
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