Selah Wallace
Summary
My career has consistently centered on understanding people, earning their trust, and helping them move from uncertainty to a clear path forward. Whether supporting families through complex child welfare systems, guiding customers through highly individualized purchasing decisions, serving members in a luxury hospitality setting, or building a loyal online customer base through my own vintage resale business, I have learned how to listen closely, communicate clearly, and follow through. I bring a Bachelor of Social Work, more than three years of customer-facing experience, and a strong ability to learn new systems, coordinate across teams, and turn complex information into practical solutions. I am excited to bring that relationship-focused approach to HealthStream and help customers feel confident, supported, and successful with the solutions they use.
Overview
9
9
years of professional experience
Work History
Independent Vintage Reseller
Entrepreneur
01.2018 - Current
- Built and maintained an independent online vintage clothing business across multiple resale platforms, developing a loyal base of repeat customers over several years.
- Managed the complete customer lifecycle, including product sourcing, photography, merchandising, pricing, listings, customer communication, order fulfillment, and post-sale support.
- Strengthened customer trust through consistent branding, accurate product descriptions, responsive communication, and personalized service.
- Used customer preferences, marketplace trends, and sales activity to guide inventory selection, pricing, and merchandising decisions.
- Maintained customer relationships across online platforms by responding quickly to questions, negotiating sales, and creating a reliable purchasing experience.
- Resolved shipping concerns, returns, and order issues while protecting long-term customer relationships and maintaining a positive seller reputation.
- Adapted to changing platform policies, marketplace tools, buyer behavior, and fashion trends.
Social Work Intern, Child Welfare Case Management
Arizona Department of Child Safety
Flagstaff, AZ
05.2026 - 08.2026
- Coordinated communication among families, attorneys, healthcare providers, behavioral health professionals, foster caregivers, and community partners to support consistent service delivery.
- Developed trusted relationships with clients by listening carefully, identifying barriers, explaining complex processes, and helping families work toward established goals.
- Managed responsibilities across multiple active cases, including service referrals, transportation arrangements, family visits, financial assistance requests, professional correspondence, and follow-up.
- Maintained accurate and confidential documentation in Guardian, the agency’s electronic case-management system, to support continuity across teams.
- Gathered information from clients and professional partners, evaluated progress, and communicated relevant updates to supervisors and multidisciplinary teams.
- Participated in court hearings, clinical consultations, Child and Family Team meetings, and Team Decision Making meetings.
- Collaborated with legal, clinical, operational, and community partners to address challenges and develop practical service plans.
- Prepared professional case notes, disclosures, summaries, and correspondence while following strict privacy and information-security requirements.
- Adapted quickly to changing priorities, complex policies, digital workflows, and emotionally sensitive situations within a fast-paced public agency.
- Completed a 500-hour professional field placement focused on case management, client engagement, documentation, and multidisciplinary collaboration.
Sales Associate
Greenhouse Farms LLC
Flagstaff, AZ
11.2023 - 01.2026
- Guided customers through personalized purchasing decisions by asking thoughtful questions, identifying individual needs, and offering clear, informed recommendations.
- Managed the customer experience from initial consultation through product education, transaction completion, and resolution of questions or concerns.
- Built lasting relationships with repeat customers through consistent service, strong product knowledge, discretion, and genuine attention to their preferences.
- Maintained in-depth knowledge of a large and frequently changing product portfolio, inventory, promotions, policies, and regulatory requirements.
- Contributed to sales performance by matching customers with appropriate products through a consultative and low-pressure approach.
- Resolved customer concerns independently when appropriate, using sound judgment, active listening, and practical problem-solving.
- Worked closely with management and team members to communicate customer feedback, address operational needs, and maintain a smooth customer experience.
- Accurately operated point-of-sale, inventory, customer-verification, and transaction systems in a highly regulated environment.
Bartender, Luxury Member Services
Yellowstone Club
Big Sky, MT
04.2023 - 09.2023
- Delivered highly personalized service to members and guests in an exclusive luxury hospitality environment with exceptional standards for quality and discretion.
- Built rapport with repeat members, anticipated preferences, and tailored service to individual expectations and communication styles.
- Managed multiple competing requests while maintaining accuracy, composure, warmth, and close attention to detail.
- Responded to special requests and service concerns promptly, coordinating with culinary, hospitality, and management teams to reach effective solutions.
- Used extensive product knowledge and consultative recommendations to enhance the member experience.
- Handled sensitive interactions professionally and protected the privacy of a high-profile clientele.
Education
Bachelor of Science - Social Work
Northern Arizona University
Flagstaff, AZ04-2026
Skills
Customer Relationship Management
Consultative Communication
Customer Education
Needs Assessment
Service Recovery
Inventory management
Professional Documentation
Sales Reporting
Inventory Tracking
Cross-Functional Collaboration
Team Collaboration
Timeline
Social Work Intern, Child Welfare Case Management
Arizona Department of Child Safety
05.2026 - 08.2026
Sales Associate
Greenhouse Farms LLC
11.2023 - 01.2026
Bartender, Luxury Member Services
Yellowstone Club
04.2023 - 09.2023
Independent Vintage Reseller
Entrepreneur
01.2018 - Current
Bachelor of Science - Social Work
Northern Arizona University