Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Selaima Langi

Las Vegas,NV

Summary

Results-driven Inventory Control Specialist with excellent problem-solving, analytical and organizational abilities and strong focus on collaborating with employees to resolve business, customer and vendor issues quickly. Works alone or as part of team to manage high volumes of work in fast-paced environments. Enthusiastic Inventory Specialist willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Meticulous Executive Housekeeper using 30 years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Proactive guest service professional with several years experience. Excellent hospitality industry prowess and training in roles. Known for great service, reliability and goal-oriented work. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Assistant Guest Service Manager

Wyndham Grand Desert
Las Vegas, NV
02.2023 - Current
  • Analyzed customer feedback data to identify areas of improvement within the department.
  • Conducted regular meetings with guest services personnel to discuss progress and address any concerns or issues.
  • Assessed customer satisfaction levels by conducting post-stay surveys or interviews.
  • Oversaw daily operations at the front desk, including check-in and check-out processes, reservations.
  • Monitored staff performance to ensure adherence to established customer service standards.
  • Tracked guest feedback across multiple channels and monitored trends over time.
  • Developed and implemented strategies to maximize customer satisfaction and loyalty.

Inventory Control Specialist

Wyndham Desert Blue
Las Vegas, NV
07.2022 - 02.2023
  • Audited and corrected discrepancies in inventory numbers
  • Completed physical inventory counts each month
  • Recorded information, shortages and discrepancies to keep records current and accurate
  • Completed daily cycle counts to maintain accuracy of records
  • Verified incoming products and checked delivery totals to keep system records current and accurate
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions
  • Addressed supply problems and developed creative solutions to prevent delays.

Executive Housekeeping Manager

Wyndham Kona Coast Resort
Kailua-Kona, HI
10.2019 - 07.2022
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties
  • Streamlined weekly cleaning schedule for 53 employees
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources
  • Evaluated employee performance and recommended promotions, transfers and dismissals
  • Coordinated daily workflow through task prioritization and concise scheduling
  • Recommended or arranged for additional services such as painting, repair work, renovations and replacement of furnishings and equipment
  • Maintained required records of work hours, budgets and payrolls
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by 1.5 hours per week
  • Completed financial tasks by estimating costs and preparing and managing budgets.

Housekeeping Manager

Hilton Grand Vacation Waikoloa
Waikoloa, HI
11.2017 - 11.2019
  • Engaged with guests on room requirements and amenities to promote overall satisfaction
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
  • Responded to requests from patrons for linens and toiletries
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Met requests for guests for extra towels, ice buckets, pillows and blankets
  • Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
  • Prepared rooms with top-notch standards every time
  • Adhered to optimal standards for cleanliness, appearance and service
  • Inspected condition of all vacant rooms at beginning of shift
  • Ordered and stocked supplies to avoid shortages and excess inventory
  • Replenished guest room toiletries such as soap, shampoo and paper products
  • Maintained standard procedures for cleaning and developed new methods to increase efficiency
  • Made beds quickly to maximize team efficiency
  • Restocked room supplies such as drinking glasses, soaps, shampoos, writing supplies and minibars
  • Participated in required and optional safety training events to gain innovative edge in industry and maintain highest quality of safety standards
  • Inspected lobbies, rooms, halls and offices to determine levels of cleanliness
  • Trained other staff members by physically demonstrating complex tasks
  • Used Kronos and Opera to create and maintain inventory and scheduling records
  • Supplied clean linens and picked up and delivered soiled linens from residential areas to laundry
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries
  • Handled guest complaints about housekeeping services and referred problems to management
  • Worked with 12-person housekeeping staff to maintain a clean, organized facility
  • Removed bed sheets and towels from rooms and retreated stains to maintain and restore linen condition
  • Directed team of 68 personnel in busy hotel with 1647 rooms
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Coordinated household cleaning service operations and managed client relations.

Front Desk Agent

Wyndham Holua Resort At Mauna Loa Village
Kailua-Kona, HI
07.2017 - 11.2017
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
  • Answered multi-line phone system and greeted callers enthusiastically
  • Issued room keys to guests upon check-in and answered questions regarding proper use
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Collected room deposits, fees and payments
  • Answered customer telephone calls promptly and appropriately handled needs
  • Used internal software to process reservations, check-ins and check-outs
  • Managed more than 30 customer calls and increased sale by 10% per day.

Housekeeping Manager

Hilton Waikoloa Village
Kailua-Kona, HI
07.2016 - 11.2017
  • Coordinated household cleaning service operations and managed client relations
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Completed schedules, shift reports and other business documentation
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
  • Worked with front desk to respond promptly to all guest requests
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools
  • Evaluated employee performance and developed improvement plans
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Directed team of 85 personnel in busy hotel with 1347 rooms
  • Placed orders for housekeeping supplies and guest toiletries
  • Maintained controls over expenses and inventory for optimal budget tracking
  • Communicated repair needs to maintenance staff.

General Manager Administration

Castle Resorts And Hotel
Kailua-Kona, HI
03.2011 - 05.2017
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Reduced corporate risk by managing shrink processes and controlling inventory levels
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Developed and maintained relationships with customers and suppliers through account development
  • Developed effective business plans to align strategic decisions with long-term objectives
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Launched new, robust business management software system, resulting in improved operational insight and planning
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability
  • Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
  • Directed successful operational turnaround, eliminating over $40000 in debt within 1 year
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Designed modern employee recognition program which boosted productivity and improved morale
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Front Office and Housekeeping Manager

Royal Kona Resorts
Kailua-Kona, HI
07.2009 - 03.2011
  • Interpreted management directives to define and document administrative staff processes
  • Coached employees through day-to-day work and complex problems
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates
  • Oversaw quality control and productivity rates to increase revenue and production times
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns
  • Standardized office structures and processes to promote collaboration and increased performance
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
  • Prepared reports to assist business leaders with key decision making and strategic operational planning
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Assisted Front Desk and Housekeeping with interviewing potential employees by asking appropriate questions and providing feedback after interviews
  • Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives
  • Developed and implemented office management procedures to increasing training team productivity and accuracy
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using PMS software
  • Collaborated with Accounting and Maintenance departments to achieve 100% result
  • Trained team members on new hotel services and products to support promotional efforts
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures
  • Mentored office employees on proper administrative procedures and how to use programs such as Outlook, PMS, and Kronos, keeping operations consistent and efficient for maximum performance
  • Completed bi-weekly payroll for 68 employees
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Recruited, hired, trained and supervised staff of 68 and implemented mentoring program that offered positive employee engagement.

Housekeeping Manager

King Kamehameha Kona Beach Hotel
Kailua-Kona, HI
07.2006 - 07.2008
  • Coordinated household cleaning service operations and managed client relations
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Completed schedules, shift reports and other business documentation
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
  • Worked with front desk to respond promptly to all guest requests
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Promoted safety by demonstrating proper operation and training staff on power equipment tools
  • Evaluated employee performance and developed improvement plans
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Placed orders for housekeeping supplies and guest toiletries
  • Maintained controls over expenses and inventory for optimal budget tracking
  • Communicated repair needs to maintenance staff
  • Managed staff of 43 housekeepers
  • Managed team productivity and workflow to exceed quality standards
  • Kept building entryway glass clean and polished for professional presentation
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
  • Restocked room supplies such as facial tissues for personal touch with every job.

Assistant Housekeeping Manager

Four Season Resorts And Hotel
Kaupulehu, HI
06.1993 - 06.2006
  • Completed schedules, shift reports and other business documentation
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Managed household staff while parents were away
  • Drove improvements to workflow and room turnover with hands-on, proactive management style
  • Managed laundry sorting, washing, drying and ironing
  • Directed team of 85 personnel in busy hotel with 386 rooms
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Disposed of trash and recyclables each day to avoid waste buildup
  • Kept building entryway glass clean and polished for professional presentation
  • Evaluated employee performance and developed improvement plans
  • Maintained controls over expenses and inventory for optimal budget tracking
  • Ordered, maintained and distributed supplies and inventory
  • Held classes to teach staff facility procedures
  • Developed and oversaw budgets for facilities and worked within cost restraints
  • Prepared reports and schedules with accuracy
  • Reviewed and oversaw construction and renovation projects
  • Maintained lost and found and unclaimed property, disposing and donating items unclaimed for long periods
  • Worked with front desk to respond promptly to all guest requests
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
  • Trained and mentored all new personnel to maximize quality of service and performance
  • Created and implemented training programs to enhance employee performance
  • Worked with front desk to respond promptly to all guest requests
  • Surpassed sales goals by improving service delivery.

Education

Associate of Arts -

University of Hawaii At Manoa
Honolulu, HI

High School Diploma -

Kaimuki High School
Honolulu, HI

Skills

  • Staff Management
  • Motivational communicator
  • Organized leadership
  • Proficiency in cleaning technique
  • Staff Training and Development
  • Strong leadership
  • Budgeting and financial management
  • Complaint Handling

Certification

  • 7 Days Habit, Four Season Resort - 2 week Training
  • CPR Certify Training - 2 Years

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 20 in the development of Four Season Grand Opening and Ocean Tour Opening Team.
  • Supervised team of 85 staff members.

Timeline

Assistant Guest Service Manager

Wyndham Grand Desert
02.2023 - Current

Inventory Control Specialist

Wyndham Desert Blue
07.2022 - 02.2023

Executive Housekeeping Manager

Wyndham Kona Coast Resort
10.2019 - 07.2022

Housekeeping Manager

Hilton Grand Vacation Waikoloa
11.2017 - 11.2019

Front Desk Agent

Wyndham Holua Resort At Mauna Loa Village
07.2017 - 11.2017

Housekeeping Manager

Hilton Waikoloa Village
07.2016 - 11.2017

General Manager Administration

Castle Resorts And Hotel
03.2011 - 05.2017

Front Office and Housekeeping Manager

Royal Kona Resorts
07.2009 - 03.2011

Housekeeping Manager

King Kamehameha Kona Beach Hotel
07.2006 - 07.2008

Assistant Housekeeping Manager

Four Season Resorts And Hotel
06.1993 - 06.2006

Associate of Arts -

University of Hawaii At Manoa

High School Diploma -

Kaimuki High School

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Selaima Langi