Selam Negasie
Washington
Summary
Dynamic professional with a proven track record at Nib International Bank, excelling in dispute resolution and client support. Leveraging strong financial analysis skills, I effectively enhanced customer loyalty and streamlined accounting processes, showcasing adaptability and attention to detail in high-pressure environments. Committed to driving results and fostering positive relationships.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Nib International Bank
01.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Accountant
Purple International Cafe
10.2021 - 12.2022
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Education
Bachelor of Arts - Accounting And Finance
Admas University
Addis Ababa,ethiopia09-2021
Skills
- Financial Analysis Reporting
- Financial Account Reconciliation
- Client Support
- Dispute Resolution
- Customer relationship management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Adaptable mindset
- Time management
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Certification
- Customer Value Optimization Specialist DigitalMarketer.
- Salesforce Certified Administrator - Salesforce.
- District of colUmbia Driver's License
- First Aid Certification
Languages
English
Full Professional
AMHARIC
Native or Bilingual
Timeline
Customer Service Representative
Nib International Bank
01.2023 - 11.2023
Accountant
Purple International Cafe
10.2021 - 12.2022
Bachelor of Arts - Accounting And Finance
Admas University
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