Summary
Overview
Work History
Education
Skills
Timeline
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Simmy Tesfatsion

Frisco,,TX

Summary

Data driven and always leading with empathy, I'm an operations expert with over 8 years of experience in which I've gained a breadth as well as depth of knowledge across the Human Resources & Operations verticals.

I now apply my expertise in implementing programs that develop skills for growth-minded organizations. I aim to provide value through innovative programs to maintain a bright future of learning.

Overview

7
7
years of professional experience

Work History

Exterior Sales Consulant

West Shore Home
Irving, TX
06.2023 - Current
  • Create tailored sales presentations to effectively demonstrate product features and competitive advantages for specific client needs
  • Surpassed sales objectives by cultivating productive client partnerships
  • Increase sales by providing in-home consultation on products and services applying customer service and upselling techniques
  • Serve as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations

Senior Client Service Coordinator

Polaris
Minneapolis, MN
11.2021 - 04.2023
  • Lead operations in the Managed Services Program (MSP) for our largest client: Polaris by identifying process improvement opportunities and trends, updating process documentation to be more proactive, executing audits for client/operational reporting and business reviews and gathering supplier scorecard data for optimization
  • Spearheaded overall operations across hiring, onboarding and terminations. Implemented TalentLMS to train new hires. Increased our hiring efforts, conversions, and extensions by 21% for contractors, 26% for payroll and 90% for direct hire placements
  • Delegate of our VMS tool, APRU: document all client req activity, changes and invoicing. Gather areas for enhancement from users to present to our development team
  • Presented $53,500 in savings to Polaris through our Continuous Improvement mindset led initiatives: created a Market Rate Library for commonly sourced roles, optimized supplier support across all 12 categories and optimized interviewing

Learning Management System Administrator

Ecolab
Saint Paul, MN
02.2021 - 11.2021
  • Analyzed and worked closely with instructional designers to create engaging online courses utilizing best practices in e-learning design, updating course properties to offer innovative solutions
  • Worked with various business units to develop custom configurations for their needs with our LMS platform
  • Configured course content within the LMS to ensure compliance with institutional standards
  • Promoted continuous improvement for IT governance processes and worked with end-user support services for issue resolution, quality user-experience

Technical Securities Operations Lead

Wells Fargo
Minneapolis, MN
03.2020 - 02.2021
  • Lead team of 7 and spearheaded an update of the Derivatives Processing System to streamline the process to effectively be more user-friendly and 18% more efficient in processing trades
  • Developed and managed the analytics of our marketing platform update which tracks and updates collateral ties, thereby improving transparency and client relations

Marketing Communications Analyst

Accenture
Minneapolis, MN
06.2017 - 03.2020
  • Coordinated with developers to execute, track and report our campaign to market Accenture's advanced digital & AI capabilities for sales origination during the Super Bowl while balancing marketing platform communications with internal and external parties
  • Produced original mobile app concept to enhance engagement in Accenture's recruitment process and presented this to the Chief Marketing Officer, managers and interns

Co-Founder

Betty's Kitchen
Saint Paul, MN
09.2016 - 03.2020
  • Successfully implemented FlexiBake ERP systems effectively increasing output by 29% to support signing on 27 national wholesale and retail vendors

Education

Bachelor of Science in Data Analytics, Marketing & International Business -

University of Minnesota, Carlson School Of Management
Minneapolis, MN
05.2018

Skills

  • SumTotal LMS
  • TalentLMS
  • modONE
  • SharePoint
  • Workday/Salesforce
  • Agile Methodologies
  • PowerBI
  • SAP
  • Advanced Microsoft Suite/ Excel
  • High learning agility
  • Learning maximizer
  • Relationship building
  • Leadership
  • Business process improvement
  • Business development
  • Utilizing data and collaboration to curate operational excellence

Timeline

Exterior Sales Consulant

West Shore Home
06.2023 - Current

Senior Client Service Coordinator

Polaris
11.2021 - 04.2023

Learning Management System Administrator

Ecolab
02.2021 - 11.2021

Technical Securities Operations Lead

Wells Fargo
03.2020 - 02.2021

Marketing Communications Analyst

Accenture
06.2017 - 03.2020

Co-Founder

Betty's Kitchen
09.2016 - 03.2020

Bachelor of Science in Data Analytics, Marketing & International Business -

University of Minnesota, Carlson School Of Management

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Simmy Tesfatsion