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Associate Principal Engineer

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Innovative ServiceNow Developer known for high productivity and efficient task completion. Possess specialized skills in system integration, application UI configuration, and workflow customization which contribute to successful project delivery. Excel in problem-solving, teamwork, and effective communication, ensuring objectives are met with precision and professionalism.

Professional with over 20 years of experience in contact centre operations, both in-house and offshore. Proven track record in driving business change and fostering team motivation to achieve exceptional results. Strong organizational and time management skills, thriving in fast-paced environments. Expertise in building robust relationships that enhance team performance and company values.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Goal-oriented and effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Courteous and cordial with a desire to take on challenges at a new company.
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.

Over 20 years experience of working in the telecommunications industry, split across both technical connectivity solutions and management roles, with experience of reporting directly into Managing Director level. A technically minded and highly motivated professional with a strong grounding in IT, electronics, and problem-solving, seeking to progress into a specialist Technical Surveillance Officer role with SWROCU. Experienced in applying technical and engineering principles in operational environments, with the ability to assess complex requirements and deliver effective, discreet solutions. Enthusiastic about supporting serious and organised crime investigations, working collaboratively with law enforcement partners, and continually developing specialist skills through structured training and real-world operational experience.

Technical Consultant with over 6 years of experience, specializing in Tier 2 IT support, web hosting infrastructure, and systems security. Advanced expertise in diagnosing complex email deliverability issues, managing DNS configurations, and securing compromised environments. Proven track record in multi-platform desktop and mobile troubleshooting and real-time server monitoring using Zabbix and server log analysis.

Dynamic Technical Consultant with a proven track record at BorntoDev, passionate in teaching and learning industry, and also in love with tech. Like to sharing knowledge as much as I can in many different way

Experienced system integration consultant with over fifteen years of expertise in architecting, designing, implementing, and supporting complex network infrastructures. Proven track record in delivering solutions across a wide range of networking technologies, including systems integration, routing and switching, wireless networking, and network security. Skilled in aligning technology strategies with business objectives to drive performance, reliability, and security.

 Knowledgeable and dedicated customer service professional with extensive experience in varied industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. 

Offering warm and engaging personality, well-suited for creating welcoming environment. Brings ability to quickly learn essential customer service techniques and effectively manage guest interactions. Ready to use and develop communication and customer service skills.

Adept in customer service management and engagement, I excelled at Waiter, enhancing customer satisfaction through expert service coordination and effective communication. My leadership in training sessions significantly improved team performance, demonstrating my commitment to excellence and ability to foster a customer-centric environment.

Selam Zenebe

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Technical Consultant

Securities Operations Service Specialist

Project Assistant

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Bachelor of Science - Mass Communications

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Technical Consultant

Securities Operations Service Specialist

Project Assistant

Bachelor of Science - Mass Communications

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